QVC Customer Service Specialist - 2nd Shift at QVC Chesapeake, LLC — Remote

Your Opportunity, Your Team

Where You'll Work

• This role is remote; job seekers must reside in Virginia or an approved QVC state to be considered. You will work from home.

What You'll Do

• Busy day handling a high volume of our inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.
• Work a set full-time schedule, work schedules are not Monday - Friday
• Set work schedule will include one weekend day and one weekday off

What You'll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

This is a remote position.