Mac Vik Plumbing · Golden, CO

Customer Service Representative CSR at Mac Vik Plumbing — Golden, CO

Full-timeGolden, CO$25–$35/hourPosted 2026-07-20
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Full job description

Customer Service Representative (CSR)

Mac-Vik is a trusted, locally family-owned plumbing, heating, and cooling company since 1962 and is dedicated to deliver top-quality service and comfort solutions to our Customers. We pride ourselves on professionalism, reliability, and exceptional Customer Care.

Position Summary

We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
  • Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
  • Provide accurate information about services, pricing, and availability.
  • Maintain customer records and update information in the system.
  • Follow up with customers to ensure satisfaction.
  • Assist with invoicing, basic administrative tasks, and office support.
  • Supporting each CSR and Dispatcher

Qualifications

  • Previous Customer Service (CSR) experience in HVAC/Plumbing industry.
  • Strong communication and multitasking skills
  • Excellent phone etiquette and problem-solving ability
  • Proficient with computers and scheduling Service Titan software.
  • Ability to stay organized in a fast-paced environment.
  • Positive attitude and team-oriented mindset.
  • Bright and alert - Great attitude at all times
  • On Time / Attention to Sick time

What We Offer

We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.

Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience. *SERVICE TITAN Experience – $Bonus$ SIGNBONUS

Come join our NEW TEAM!

We provide:

Sign up Incentives $$! Recruiting Incentives $$! Training Incentives $$! Continued Education Incentives! Company purchased Attire(s) - Sized to match you! Competitive Professional Pay $$$! Full Benefits: Health,401K and much, much more...