631 Booz Allen Hamilton_United States · Bethesda, MD

Microsoft Dynamics Developer at 631 Booz Allen Hamilton_United States — Bethesda, MD

Full-timeBethesda, MD$86,800–$198,000/yearPosted 2026-07-13Apply on Workday
Apply at 631 Booz Allen Hamilton_United States Let Jobeezy apply

Full job description

Microsoft Dynamics DeveloperThe Opportunity:

As a Dynamics 365 Contact Center Developer, you will design, configure, and extend Microsoft Customer Service and Omnichannel capabilities, while integrating modern AI and Copilot features that enhance routing, case handling, agent assist, and customer experience. You’ll build and optimize core customer service workflows, Dataverse components, routing logic, and agent workspace experiences that support multi‐tier contact center operations across the enterprise.

You’ll also help shape the contact center of the future by incorporating genera AI into day‐to‐day service delivery. This includes building AI‐assisted experiences, controlled topics, intent models, knowledge grounding, conversation summarization, and automation patterns that improve agent efficiency and reduce operational burden.

You’ll work with analysts, contact center SMEs, architects, and data teams to translate operational requirements into scalable CRM configuration, AI‐enabled workflows, and compliant implementation patterns. Your combined CRM and AI expertise will accelerate modernization and elevate the service experience across Centers.

Join us. The world can’t wait.

You Have:

  • 5+ years of experience configuring Dynamics 365 Customer Service or Omnichannel, including forms, views, business rules, SLAs, queues, routing, and case processes
  • 5+ years of experience designing or enhancing applications using Power Platform, including Dataverse, model‐driven apps, Power Pages, and canvas apps
  • Experience configuring or extending Dataverse tables, relationships, security roles, automation, or workflows
  • Experience implementing routing rules, workstreams, session templates, agent‐workspace components, or interaction handling workflows
  • Experience working with business stakeholders to document requirements, map customer service workflows, and design optimized processes
  • Experience with Power Automate or tools to support automation, integrations, or process orchestration
  • Ability to work within Agile delivery teams to design, configure, test, and validate CRM and AI‐enabled capabilities
  • Bachelor's degree

Nice If You Have:

  • Experience with Copilot Studio, conversational AI, intent classification, agent assist prompts, adaptive cards, or generative orchestration
  • Experience building AI‐enabled workflows such as interaction summaries, recommended actions, knowledge grounding, or automated routing suggestions
  • Experience designing customer‐experience journeys or optimizing contact center workflows using AI insights or automation
  • Experience with additional coding languages or integration patterns such as JavaScript or APIs

Compensation

Identity Statement

Candidate AI Usage Policy

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination