Product Technical CRS III at Global Payment Holding Company — JACKSONVILLE, FL

Ready to start your global career?

We are seeking to fill a Product Technical CRS III position that provides top notch customer/client support. In this role, you will receive and respond to customer service requests, inquiries, and problems using email, chat, telephone, and SMS messaging. Utilizes various databases to select the best processing method and explains the solution to the client to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages, and front-end programs related to the client.

What you’ll own:

• Resolves escalated client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals, standard and customized software-based systems, and provide detailed responses to resolve customer issues.
• Enters required and additional relevant information into databases while resolving customer issues achieving established goals and objectives for quality and productivity measures.
• Leverages knowledge of existing and/or legacy POS products and services and customer service experience to assist in the coaching/training of less knowledgeable teammates.
• Develops knowledgebase of newly implemented or revisions to POS products, policies, procedures, compliance and association regulations through the continued participation in on-going training and reference to online manuals.
• Assists less experienced Technical Customer Service Representatives with the interpretation of association guidelines, policies and compliance regulations.

What you’ll bring:

• Resolve tasks in resourceful and effective ways.
• Own assignments from start to finish with attention to detail and timely initiative
• Understands implications of work and makes recommendations for solutions
• Proposes methods and procedures for new assignments
• The ability to research issues and resolve customer inquiries

It’s a bonus if you have the following:

• Six or more years relevant experience
• Previous customer service experience within the payments industry

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, and the connections are all unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

A Globalpayer thinks like a client, acts like an owner and wins as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Benefits

Global Payments offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement programs, charitable gift matching, and more. Learn more at Global Payments Benefits.

Our Culture:

At Global Payments, we stand against racism, intolerance, and injustice in all forms. We honor and celebrate the diversity of our team members and the communities we serve. Our commitment to inclusion, respect, and belonging drives everything we do.

Diversity and EEO Statements:

Global Payments is an equal opportunity employer. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Compensation

Hourly Pay Rate: $21.00-$24.00

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