Inside Sales Manager at Teledyne Defense Electronics, LLC — US - Mountain View, CA

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Job Description

Join a pivotal leadership role where you bridge sales execution and customer experience. As the Inside Sales Manager, you’ll lead a high-impact team responsible for quotation support, order management, and customer service operations. Reporting to senior sales leadership, you’ll play a key role in driving revenue growth, operational excellence, and long-term customer relationships in a fast-paced manufacturing or technology environment. This is an opportunity to shape processes, develop talent, and directly influence business outcomes.

### What you’ll do

• Lead, coach, and develop the Inside Sales and Customer Service team to drive performance and accountability
• Set priorities, goals, and performance metrics aligned with company objectives
• Oversee quoting, order entry, order administration, and sales reporting activities
• Act as the escalation point for customer inquiries related to orders, deliveries, and service issues
• Build and maintain strong customer relationships throughout the sales lifecycle
• Monitor key metrics such as bookings, backlog, and revenue performance
• Partner with sales and business development teams to support growth opportunities
• Collaborate cross-functionally with operations, engineering, finance, and supply chain teams
• Drive improvements in sales support processes, order accuracy, and customer responsiveness
• Ensure compliance with company policies, documentation standards, and regulatory requirements

### What you need

• Strong leadership, coaching, and team development skills – required
• Excellent customer relationship management and problem-solving ability – required
• Advanced communication skills (verbal and written) – required
• Data analysis and reporting capability – preferred
• Experience with ERP and order management systems – required
• 5+ years in inside sales, customer service, or sales operations in manufacturing/technology – required
• 3+ years of people management experience – required
• Bachelor’s degree in Business, Marketing, or related field – required

### What we offer

• Opportunity to lead and shape a critical customer-facing function
• Collaborative, cross-functional work environment
• Exposure to senior leadership and strategic initiatives
• Career growth in a high-technology or manufacturing setting
• A culture focused on continuous improvement and operational excellence

### What happens next

After you apply, our recruitment team will review your application and reach out to qualified candidates. The process typically includes an initial screening followed by interviews with leadership and cross-functional stakeholders.

U.S. Citizenship may be required due to export control regulations and customer requirements.

Salary Range:

$96,600.00-$128,800.000