Inbound Sales Coordinator (Appointment Setting)

*Inbound Sales Coordinator (Appointment Setting)*

Aurora Lights is hiring an organized, upbeat, fast-moving office team member to handle inbound leads, make outbound follow-up calls, and schedule appointments for our sales team.

This is an in-office position for someone who is confident on the phone, detail-oriented, coachable, and able to move quickly without letting things slip.

*Pay:* $18/hour base pay with performance bonus opportunities. Top performers can earn $22–$24+/hour effective pay based on appointment setting performance, speed-to-lead, and show rate.

*What You’ll Do:*

• Answer inbound calls from homeowners interested in permanent lighting
• Call new leads quickly when they come in
• Follow up with leads who do not answer
• Qualify homeowners before booking appointments
• Schedule new leads on the calendar in Jobber
• Route appointments efficiently based on location and availability
• Add accurate notes in Jobber and the CRM
• Send appointment confirmations and reminders
• Track daily performance metrics
• Work directly under Kristen and follow office systems, scripts, and SOPs

*What Success Looks Like:*

• New leads are contacted within minutes
• Appointments are booked accurately
• Jobber notes are clean and complete
• Follow-up calls are made consistently
• Customers receive a friendly, professional experience
• Sales reps are scheduled efficiently
• No leads are left untouched

*What We’re Looking For:*

• Strong phone communication skills
• Friendly, confident, upbeat personality
• Highly organized and detail-oriented
• Comfortable making outbound calls
• Able to follow scripts and processes
• Coachable and open to feedback
• Fast-paced and able to multitask
• Comfortable using computers, calendars, CRM systems, and office software
• Previous office, customer service, scheduling, dispatching, or appointment-setting experience preferred

*This Role Is a Good Fit If You:*

• Like talking to people on the phone
• Can stay calm and professional when things get busy
• Take ownership of your work
• Care about details
• Want your performance to directly impact your pay
• Are willing to practice, improve, and be coached

*This Role Is NOT a Good Fit If You:*

• You do not like being on the phone
• You prefer a slow-paced office job
• You struggle with follow-up
• You do not like being coached
• You have trouble staying organized

*Why Aurora Lights?* Aurora Lights is a growing company with a strong team culture and clear systems. This office role is extremely important because every sale, installation, and customer experience starts with how leads are handled. We provide training, scripts, and support so the right person can grow into the role and succeed.

*To Apply:* Please submit your resume.

To stand out, include a short 1–2 minute video telling us why you would be a great fit for this role.

Pay: From $18.00 per hour

Benefits

• Paid time off
• Paid training

Application Question(s):

• Are you comfortable making outbound calls to new leads every day?
• How many words per minute can you type?
• Are you comfortable being coached and practicing phone scripts?

Experience

• Appointment scheduling: 1 year (Required)
• Dispatching: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person