Customer Service Representative - Sales Support

About Us

Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

Why Join Echelon?

Stable, established company with long-term growth opportunities

Hands-on training and product education

Team-oriented work environment

Opportunity to build valuable technical and customer-facing skills

10 paid holidays plus generous PTO

Health benefits including vision and dental

Position Overview

We are seeking a Customer Service Representative (CSR) to join our team in Pasadena, TX. This role is focused on delivering high-quality customer support while partnering closely with Outside Sales Representatives to prepare quotes, manage customer requests, and support sales execution. The CSR plays a key role in ensuring responsiveness, accuracy, and a seamless customer experience across the sales process.

Key Responsibilities

Serve as a primary point of contact for customers via phone and email

Support Outside Sales Representatives by preparing quotes, pricing requests, and product availability inquiries

Take and process customer orders accurately and efficiently

Provide product information, technical guidance, and application support as needed

Follow up on quotes, orders, and customer requests to ensure timely resolution and fulfillment

Coordinate internally with operations, warehouse, and purchasing teams to meet customer needs

Maintain accurate customer, order, and pricing information in the system

Investigate and resolve order discrepancies, delivery issues, or billing questions

Develop strong product knowledge to effectively support sales and customer requirements

Contribute to overall branch efficiency and customer satisfaction

Experience & Qualifications

High school diploma or equivalent required

Previous customer service, inside sales, or sales support experience preferred

Experience with hydraulic, industrial, or mechanical products strongly preferred

Strong communication, organization, and follow-up skills

Comfortable using computers and business software (ERP/CRM experience a plus)

Detail-oriented with the ability to manage multiple priorities in a fast-paced environment

Team-oriented, dependable, and customer-focused

Willingness to learn products, systems, and industry applications

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.