Account Manager

Job Summary:

Job Duties:

• Follow all Weiser policies and procedures.
• Conduct yourself in a professional manner at all times
• Meet with all assigned clients monthly to complete Service Call Reports and follow up on any client request(s) made in previous client meeting(s).
• Develop and maintain open communication with clients and employees.
• Review, update, and maintain a master schedule for each assigned account. Review Overtime reports with Branch Manager on a weekly basis.
• Interview, select and coordinate training and placement of Security Officers with Branch Manager and/or Operations Manager.
• Identify client needs and make a plan of action with the Operations Manager or Branch Manager to ensure those needs are met; provide technical expertise and solutions.
• Ensure staffing at assigned accounts is adequate at 32 hpw.
• Responding on an on-call basis to emergencies and incidents at all hours.
• Report vacancies to Branch Manager, Operations Manager and Administrative Assistant(s) using Job Vacancy Form.
• Appraise productivity; handle employee concerns, and discipline employees for violations of Company policy.
• Timely document and validate all employee performance problems via a Coaching and Counseling form or other documentation in the Employee File.
• Timely notify Branch Manager of all employee performance problems warranting disciplinary action, up to and including termination of employment, pursuant to Company policy.
• Assist in the development of Post Orders as needed and review with client and Branch Manager.
• Work with Branch Manager and Operations Manager in making hiring, firing, and disciplinary decisions.
• Assist Branch Manager and Operations Manager in obtaining rate increases from clients.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Build, improve and maintain effective relationships with both clients and employees.
• Fulfill responsibilities within the regular workday and in accordance with Weiser's Timekeeping policies