Account Executive

Uphance is the unified apparel operations platform for brands running wholesale and DTC simultaneously, with warehouse or 3PL complexity in the mix. The customers we serve are managing product development, production, inventory across channels, order flow from wholesale accounts and Shopify storefronts, warehouse execution, and reporting, all in one connected system. They came to us because disconnected tools were creating operational drag they could no longer absorb. The work here is grounded in that reality.

The team works directly with those customers across implementation, ongoing support, product development, and sales. You will encounter operational complexity that generic SaaS roles do not surface: the gap between what was planned in production and what arrived at the warehouse, the way an oversell cascades from inventory truth into customer experience, the reporting problem that is actually a data-plumbing problem two steps upstream. If that specificity is what you are looking for, Uphance is worth a conversation.

Core values Diagnosis before prescription

We treat operational problems the way a good operator would: understand the system before proposing a fix. This applies to how we build, how we sell, and how we support customers.

Specificity over generality

Naming the workflow, the team, and the cost is more useful than describing a category. We prefer concrete over broad, in our product, our content, and our communication.

Fewer gaps, better execution

The thesis of the platform is that fewer systems create fewer gaps. We apply the same principle internally: clear handoffs, shared context, less coordination overhead between teams.

Honest on fit

We disqualify as deliberately as we qualify. That is true in sales and it is true in hiring. A strong candidate who is not a fit for the current role gets a direct answer, not a slow fade.

What working here is actually like

Customer-facing roles at Uphance require genuine familiarity with how apparel brands operate: how wholesale orders interact with inventory availability, how warehouse operations connect to what gets promised to retail accounts, how reporting breaks down when data lives in four different systems. You will work with customers who are mid-migration from spreadsheets and fragmented tools, which means the problems are live and the stakes are operational, not hypothetical.

Cross-functional collaboration is the default, not the exception. Product, engineering, customer success, and sales share context on the same customer problems because the platform covers the full operational surface of the business. If you have worked in an environment where teams operated in silos and handoffs were the primary source of friction, this will feel different. The goal is fewer gaps internally for the same reason we build fewer gaps into the product. Account Executive + Apply

If the work here sounds like the right fit, submit your application. We review every application.