Field Service Representative

Reporting to the Field Service Manager, the Field Service Representative is dedicated to delivering exceptional support and building long-term, trust-based relationships with our builders. In this role, you will leverage your expertise in componentized metal building systems and your ability to interpret technical drawings to troubleshoot issues and provide expert guidance. Furthermore, you will collaborate with cross-functional teams to identify root causes and use applications such as Oracle R12, Excel, and CRM systems to efficiently manage and resolve cases.

• Provide insightful feedback and data on recurrent issues to enhance customer service and performance
• Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization
• Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements
• Communicate and collaborate effectively with technical teams to address customer needs
• Troubleshoot and resolve technical issues promptly and efficiently
• Regularly generate detailed and analytical service reports
• Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs
• Assess customer requirements and offer expert advice and recommendations
• Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty
• A high school diploma or equivalent is required
• Technical education, certifications, or related experience are preferred
• A strong knowledge of Componentized metal buildings and the ability to read drawings are essential
• Experience in the following areas is preferable:
• 3+ years in Componentized metal buildings or roof and wall systems
• 3+ years in Field Service or Customer Service roles
• Proficiency in PC-based applications, including Excel, Word, Oracle R12, and CRM are a positive
• Exceptional oral and written communication skills are necessary
• The ability to travel periodically (approximately 10%) for on-site visits

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week.**Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

The US base salary for this full-time position is $60,000-$65,000 + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.