FACTS Account Manager: K-12 Student Information System

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The SIS Account Manager I is an integral part of a team and is primarily responsible for effectively servicing institutions using K12 NBS Products & Services.  The Account Manager is the main point of contact for an institution utilizing FACTS Student Information System (SIS), FACTS Financial Services, and additional Integrated Systems.  This position is responsible for over-all management of client accounts, retention of business, and increased utilization of FACTS products and services.  Compensation for this role is: $21.64 hourly

Start Date: Monday 8/24/26

Training Schedule: Monday -Friday 8am-5pm Central Time

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship

Job Responsibilities:

• Answer high volume of phone calls or chats from all regions of the country; trouble-shoot problems and offer solutions.
• Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms.
• Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.
• Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.
• Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.
• Encourage increased use of various NBS products and technical services and provide training on products, processes, and procedures to institutions when applicable.
• Report daily activities to team leader.
• Participate in special projects or committees and other related duties as assigned by team leader.

EDUCATION

• College graduate in related field or equivalent experience.

EXPERIENCE

• Experience in banking, student loan, or customer service industry is preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Strong interpersonal and communication skills to effectively work with customers in a professional manner.
• Ability to work as a team player and establish good rapport with co-workers.
• Detail oriented with excellent prioritization, organization and time management skills.
• Ability to multi-task and complete projects under high pressure deadlines and stressful situations.
• Strong analytical and problem-solving skills.
• General knowledge of NBS products, as well as other areas and products within the company.
• General computer skills including Microsoft Office applications, e-mail, internet, and CRM system.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring