Customer Service Representative

R10095540 Customer Service Representative (Open)

Location:

Allentown, PA - Snowdrift Rd - Management - East Region

How will you CONTRIBUTE and GROW?

In this role, Customer Service Representative is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise.

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Service Representative in Allentown, PA!

We are looking for you!

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

Recruiter:  (Adrienne Ogletree-Adrien) | (Adrienne.Ogletree-Adrien-SC@airliquide.com) | Call/Text  (281-520-8551)

Customer Service Representative is responsible for processing incoming orders from multiple platforms, generating quotes, managing assigned accounts, and advancing customer satisfaction while working in a team environment.

Job Duties:

• Interact with customers in a professional, friendly, and courteous manner through all forms of communication.
• Complete daily responsibilities (orders, quotes, customer follow-up, etc.) in an accurate and timely manner.
• Manage all open items to completion.
• Provide product recommendations, check pricing, and delivery status to customers.
• Bring your ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
• Research product information and application requests; provide necessary documentation as needed.
• Identify discontinued items and proactively offer alternatives.
• Educate customers about terminology, features and benefits of products in order to improve customer knowledge and customer satisfaction.
• Actively work to develop appropriate solutions prior to engaging leadership on complex issues.
• Collaborate with the Sales teams and Operations to resolve customer needs and concerns.
• Research and resolve delivery issues.
• Share account knowledge with fellow team members to ensure customer needs are met.
• Maintain a positive, enthusiastic approach at all times.
• Provide backup coverage to other support teams as needed.
• Follow Airgas and department policies and procedures.
• Perform all other duties as assigned or requested.

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Are you a MATCH?

Required Qualifications:

• High School Diploma required.
• 2 years customer service experience.
• Excellent communication and organizational skills.
• Ability to multitask and manage multiple priorities under time constraints.
• Motivated, proactive individual who can work both independently and within a team.
• Proficiency in computer skills, and other common office equipment and software.
• Knowledge of Google docs, sheets, and google meet.
• Knowledge of safety, gas, and welding products.
• Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.

Preferred Qualifications:

• Associate’s or Bachelor’s Degree preferred.
• SAP knowledge preferred.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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