VIP Customer Account Advisor

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a VIP Customer Account Advisor, you will provide an excellent standard of service to our high profile US customers, resolving general and account-specific queries.

This is an exciting opportunity to join a dynamic team, focused on delivering exceptional service to our VIP customers. You will be responsible for building rapport, understanding customer needs, and providing tailored solutions.

Your ability to navigate systems and applications effectively will ensure that you can resolve queries efficiently. Relevant training will be provided.

The position is full-time, working any 5 days from 7, between the hours of 7:00 am and 10:00 pm, including public holidays and weekends.

Starting at $25.14 per hour, with an increase to $25.68 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 33 paid days' off annually, bonus, on-site fitness facilities, and more.

Qualifications

Strong communication skills, both verbal and written. Excellent problem-solving abilities and critical thinking skills. Ability to build rapport and maintain professional relationships. Knowledge of customer service best practices and procedures. Ability to work effectively under pressure and adapt to changing priorities. Self-motivation, with a passion for delivering high quality customer service. Strong organizational skills and attention to detail. Ability to work collaboratively with team members and other departments.

Additional Information

Resolving customer queries through various communication channels. Navigating back-office tools to extract key information and resolve issues. Providing clear and comprehensive information to customers. Taking ownership of customer issues and ensure satisfactory resolutions. Educating customers on Gaming products, promotions, and responsible gambling. Collaborating with other departments to enhance customer experience. Participating in training and development opportunities.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.