IT Support Analyst

YOUR MISSION

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.   

RESPONSIBILITIES

• Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions. 
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware. 
• Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.). 
• Install, configure, and maintain computer systems, networks, and hardware. 
• Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security. 
• Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling. 
• Collaborate with other IT team members to ensure timely resolution of technical issues. 
• Participate in demanding on-call rotations to provide IT/Technical support 24/7. 
• confluence
• jira
• windows
• macos