Account Services/Order Management Specialist

*COMPANY OVERVIEW*

Established in Malmö, Sweden in 1919, Bona is a family-owned company that has been a trusted name in floor care for over a century. We have a global footprint and provide products and systems for installing, renovating, and maintaining floors. We are passionate about delivering solutions that keep floors beautiful and functional year after year and help protect the environment.

Our products are of premium quality and are certified by a variety of international and national environmental organizations. With the most durable finishes in the industry and the only company to offer a full system of sustainable products for floor care and maintenance, we empower all our customers to achieve the best possible results for their floors.

*WHY WORK FOR BONA?*

As we reflect on our heritage and success, we honor the true heart of Bona – our people. With more than 600 employees and a presence in over 90 countries, we are proud of the hard work, dedication, and commitment our team makes every day to live and uphold our business’s core values – passion, performance, and pioneering. At Bona, we’re not just about floors; we’re about building a workplace where you can shine. With over 100 years of expertise, we’re grounded in innovation, teamwork, and sustainability, and we’re always looking for the next layer of talent to help us polish our legacy.

When you join Bona, every contribution you make helps create a greener planet and leaves behind a legacy you can stand on. Our commitment to sustainability extends beyond our products. By prioritizing renovation over replacement, we reduce environmental impact while delivering durable and beautiful solutions. Joining Bona means becoming part of a team that’s shaping the future of flooring with care for our planet and the communities we serve.

We’re here to help you floor the competition, starting with your next big opportunity. Just like our products, we believe in durability—offering a career built to last. If you’re ready to join a team that values innovation as much as integrity, kindness, and professionalism, let’s bring out the beauty in your career.

*POSITION PURPOSE*

The Inside Account Manager is responsible for maintaining customer relationships through managing aspects of the order cycle. Responsibilities will specifically be focused on communicating directly with customers or members of the sales team to ensure that orders are correctly processed, updated, maintained, and delivered. This individual will frequently use and maintain an adequate business knowledge regarding pricing, inventory, and retailer requirements, which can change frequently. This individual is responsible for investigating and proactively reducing non-compliance charges for their given territory. The Inside Account Manager will also demonstrate excellent analytical, communication, and organizational skills, high accuracy, and attention to detail and will contribute to a positive team atmosphere.

*POSITION QUALIFICATIONS AND JOB DUTIES*

*QUALIFICATIONS AND EDUCATION REQUIREMENTS: *

• Associate or Bachelor’s degree or equivalent work experience
• 2+ years of experience in a Sr. Sales Order Entry, Inside Sales, or Account Management role
• Highly proficient in Excel with experience with pivot tables, VLOOKUPS, search functions, conditional formatting, etc.
• Strong analytical skills and attention to detail
• Required to have an extensive working knowledge of PC functions and Microsoft Office programs including Word, Excel, and Outlook; experience with SAP is a plus
• Excellent communication and interpersonal skills, works independently, displays initiative, and solves problems with proficiency

*JOB DUTIES:*

• Directly communicating pricing information, including discounts and current promotions, and using this information to maximize sales within designated territory.
• Answer questions regarding order information, shipping issues and non-technical product information.
• Manually enter daily orders (Professional Channel) or process orders daily received by EDI (Retail Channel).
• Confirm inventory availability and working with supply chain and Retail/Professional Sales.
• Track order status from beginning to end, issuing RGA’s (Return Goods Authorization) and scheduling pick-ups when needed. Process and research sales credits/debits and freight claims.
• Keep all territory notes/contacts updated and pull the area report weekly.
• Review retailer compliance manuals for updates and communicate necessary changes to appropriate departments (Retail channel).
• Work closely with the designated sales team to develop and execute a plan on sales orders, leads, and opportunities (Professional channel).
• Attend product training classes and maintain sufficient knowledge for all product lines.
• Analyze non-compliance fines and monthly scorecards to identify trends. Work with internal and external teams to implement changes to reduce chargebacks (Retail channel).
• Assist and/or lead process improvement projects within the department.
• Create customs paperwork for international shipments.
• Back-up and support team members during absences and/or heavy volume times.
• Able and willing to work necessary hours to meet all project deadlines, travel when necessary.
• Develop mutually beneficial, respectful, and effective relationships with peers to ensure seamless coordination between departments, maximize synergy, and maintain a shared vision, strategy, and focus.
• Other Duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*PHYSICAL DEMANDS*

• Must be able to remain in a stationary position 50% of the time.
• Must be able to bend, climb stairs, and continuously stand or walk 25% of the time.
• Must be able to occasionally move within the office to access file cabinets, office machinery, etc.
• Must be able to lift 10-20 pounds (for example: packages, copy paper boxes, etc.)
• Must be able to communicate effectively by listening and in both written and verbal forms.

*WORK ENVIRONMENT*

• Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting.
• This position regularly requires large amounts of time to be spent using and viewing computer screens and equipment, which generally entails regular and repetitive motions.
• May occasionally be exposed to fumes, airborne particles, or chemicals. All safety procedures should be adhered to in each of these situations.

*EQUAL OPPORTUNITY EMPLOYER*

_Compensation Range: $23.00 to $27.00 per hour_

Bona offers a competitive total rewards package including 401k with employer match, PTO, medical, dental, vision, life, and disability insurance, career advancement opportunities, and a broad range of other benefits. Learn more about our open positions and employee benefits at https://www.bona.com/en-us/about-bona/work-with-us/

For more information regarding our total rewards package, please see our Employee Benefits Handbook. Please note, benefits are re-evaluated on an annual basis and are subject to change.

Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range provided. The compensation range listed above may encompass base salary, performance-based bonuses, and commission opportunities, if applicable.

Bona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Bona maintains a drug-free workplace and performs pre-employment drug screens and background verification checks.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• What are your compensation expectations? ($/hour)
• Bona maintains a drug-free workplace and performs pre-employment drug screens and background verification checks. Are you willing to undergo a background check and drug screen, in accordance with local law/regulations?

Experience

• Customer service: 2 years (Preferred)
• order management: 2 years (Preferred)

Ability to Commute:

• Englewood, CO 80112 (Required)

Work Location: Hybrid remote in Englewood, CO 80112