Customer Service Representative I

CUSTOMER SERVICE REPRESENTATIVE I - CARROLLTON, TX.

OVERVIEW:

The Customer Service Representative I, reporting to the Customer Operations Manager, is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs.

Key responsibilities include order entry, communicating customer complaints, maintaining accurate records, ensuring customer satisfaction through effective communication and problem solving and providing accurate product or service information.

WHAT YOU'LL DO

• Processes customer orders/changes/returns per established department policies and procedures.
• Works closely with the finance department to resolve disputed credit items.
• Ensure that service failures and customer concerns are properly managed, documented, communicated and/or responded to in a timely manner.
• Partners with the sales team and quality team to meet and exceed customer’s service expectations.
• Assists in onboarding new customers and business.
• Serves as liaison with manufacturing, engineering and shipping personnel.
• Respond to and resolve internal and external customer requests and inquiries which may involve pricing, product availability, returns, terms and conditions and delivery.
• Prepare export documentation.
• Be an active team member, assisting wherever needed, re-prioritizing work to accommodate more immediate customer or department needs. Be available and willing to work overtime, and be at work every day, on time.
• Always communicate professionally, maintaining a positive attitude towards the Company, the Customers, the Brokers, Co-workers and all members of Management.
• Perform other related duties and projects as assigned.
• Perform all above-mentioned duties while striving to maintain 100% accuracy.

WHAT YOU'LL NEED:

• 1-2 years’ experience in a customer service role
• Outstanding verbal and written communication skills
• Strong computer, telephone and technology skills including Microsoft Office
• Must be organized w/ attention to detail
• Knowledge of export paperwork preparation is a plus.

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At Teasdale Latin Foods, our People Principles are all about Living LATIN.

What is LATIN, and how do I live it? Let us fill you in.

• L is Learning. It emphasizes the importance of continuous learning and development within Teasdale and promotes a culture of curiosity, exploration, and acquiring new knowledge and skills.
• A is Accountability. This encourages individuals to take ownership of their actions and responsibilities, promoting a sense of personal and collective accountability, ensuring we understand how to achieve our goals.
• T is Teamwork. It emphasizes the value of diverse perspectives, collective problem-solving, and synergy among team members, enabling us to achieve greater outcomes by leveraging the strengths and expertise of our employees.​
• I is Innovation. This promotes an environment where we are empowered to think outside the box, challenge the status quo, and seek innovative solutions to problems, fostering an atmosphere of adaptability and openness to change.
• N is Nurturing. It emphasizes the importance of supporting and developing our employees' well-being, growth, and potential, showing that we care and are willing to invest in their long-term success and satisfaction.​

We believe in finding the right people for the right roles and helping them to build careers. If this sounds like a place you'd like to be, hit apply!

Still not convinced? What about:

• Day One - Health, Dental, and Vision Benefits
• 401(k) Retirement Plan with Matching Contributions at 60 Days
• Career Growth Opportunities and Professional Development

If you are passionate about being the right kind of contributor, the point person of a fast-paced, diverse workforce, and a steward of great tradition, come join the family. We want people who are up for a challenge. Let's live LATIN!