Player Support Agent (RU)
Full job description
TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide.
Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like minded people? If you answered yes to these questions, we’d love to meet you.
As a junior Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
RESPONSIBILITIES
● Processing ‘Calls for Help’ received from the community you are supporting.
● Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
● Remaining up to date with changes in workflows, policies and gameplay.
● Becoming highly skilled in the use of various ticketing and social media platforms.
● Getting creative in finding solutions encountered on a to day-to-day basis.
● Assisting with reporting by tracking data on a form or spreadsheet.
● Supporting your managers with ad-hoc tasks.
● Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
● Enforcing community rules and treating everyone fairly in the context of the game.
● Reporting on any issues or trends found in the game.
Required skills
- teamwork
We read the posting, score your fit, and submit through TransPerfect's real system for you. One tap from the app.
Questions about this Player Support Agent (RU) role
- Is the Player Support Agent (RU) role at TransPerfect still open?
- Yes — this posting is active and accepting applications through 2026-06-30. Listings can close once filled, so apply soon.
- Where is the Player Support Agent (RU) job at TransPerfect located?
- This is a remote role — work from anywhere in the US.
- How do I apply for the Player Support Agent (RU) role at TransPerfect?
- Apply directly through TransPerfect's official hiring system, or let the Jobeezy app fill out and submit the application for you automatically.
- Does Jobeezy apply to jobs for me?
- Yes. Jobeezy can auto-apply to roles like this Player Support Agent (RU) position on your behalf — you set your preferences once and confirm, and it handles the rest.
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