Enrollment Process Representative II at Nelnet Servicing, LLC — Lincoln, NE

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.To be considered for this role, you must reside within 60 miles of either Lincoln, NE, Madison, WI or Brownsville, TX.

This is a work from home position.

Pay for this role: $16.50/hour

JOB RESPONSIBILITIES:

• Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Ensure integrity of data and information.
• Validate and update information in the Loan Servicing systems.
• Review prior lender service and payment histories.
• Staying updated on company and department communication, emails and procedures.
• Attending team meetings and required trainings.
• Completing corporate trainings and quarterly meeting with leadership
• Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
• Working required overtime as needed.

EDUCATION

High school degree or equivalent required.

EXPERIENCE

• 1 - 2 years customer service experience and/or general work experience preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Service Excellence
• Oral communications
• Written communications
• Teamwork
• Accuracy/Attention to Detail
• Working with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities
• Basic Computer skills

Additional Requirements per Contract:

• Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office
• Must be a United States citizen
• Must have resided in the United States 3 of the past 5 years
• The government security clearance process involves collecting and providing information such as 7 years of previous work experience, previous addresses, contact information of people that can verify this information, etc.
• Must not be delinquent or in default with any federal debt
• Final suitability determination is the sole discretion of the Department of Education

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring