Director of Housekeeping - Aspen Skiing Company

Job Description: Oversee the Housekeeping, Spa, and Retail Boutique Departments with a focus on staff training, staff performance, procedures, and productivity pertaining to all public areas, guest rooms, fitness area, spa treatment rooms, and boutique store. Responsible for creation of annual operating budgets in areas covered by scope of responsibility. Hold monthly meetings for entire staff to review and discuss special projects, ideas, operational challenges and staff performance. Work with all departments to meet needs as they relate to Housekeeping, Spa, and Retail Boutique. Prepare annual recommendations for capital improvements to include cost analysis and ROI. Create monthly financial analysis and review with General Manager and Director of Finance to explain budget variances. Set and maintain weekly guest room and public areas deep cleaning schedules. Apply specific focus to guest requests and preferences and ensure all guest needs are exceeded. Resolve guest complaints quickly and to guest satisfaction, hotel, and Forbes Five Star standards. Assist in emergency and security procedures as directed by management. Establish cleaning programs to ensure appearance and life of all furniture, fixtures and equipment. Develop and maintain a consistent room inspection program to ensure zero defects in all rooms. Supervise the administration and inspection of the hotel wide uniform program, recommend replacements and changes as necessary to uniform garments. Supervise the laundry operation to achieve maximum productivity, maintain quality standards and keep within prescribed costs. Receive and implement OSHA training on all safety hazards. Develop training and ongoing auditing of staff performance and services offered. Monitor and adjust daily with staffing levels and promotions as needed to meet goals. Hire, train and discipline staff as needed. Source outside vendors for special projects and training as needed. Ensure accurate completion of product inventory monthly. Place product replenishment orders on a regular cadence to ensure sufficient retail and service product is available.  Implement methods to maintain quality assurance, conducive to effective cost controls on labor and supplies. Actively engage in product and industry research to ensure The Little Nell Spa, guest experience, and retail product remain innovative and luxurious. Supervises 84 employees including 1 Housekeeping Manager, 2 Housekeeping Coordinators, 7 Housekeeping Supervisors, 20 Room Attendants, 7 Turndown Attendants, 10 Laundry Attendants, 9 Public Area Attendants, 2 Uniform Attendants, 2 Retail Associates, 2 Minibar Attendants, 2 Spa Attendants, and 20 Spa Therapists. Domestic and international travel is required for the position. Annual travel to Luxury Hotel conferences and employee related events. Travel twice per year for 2-7 days.

The budgeted salary for this position is $131,602. Actual pay will be dependent on budget and experience

Apply on company website at https://aspen.com/careers/

Job Requirements: Requires a Bachelor’s degree in Accounting, Finance, Hospitality Management, or a related field. Requires 5 years experience. Must have some experience in each of the following skills: Profit Sword financial program; Financial Acumen – build annual multi departmental budget; Experience with Hotel Effectiveness labor management program; Negotiating contacts for goods, service delivery, and employment; Large scale Inventory Management experience; Experience working at a Forbes Five Star resort or restaurant; and Experience with applicant tracking system Smart Recruiters.

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

• Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster