Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and customer service focused Service Specialist to join the Opensity Solutions team at our client's downtown office. In this pivotal role you will provide various administrative support which may include copy, print, mail, and courier services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities we invite you to apply to join our dynamic team.

Responsibilties

Opening & Sorting: Open the mail center, power up equipment, and sort incoming mail and packages for scheduled distribution.

Internal Mail Runs: Complete internal mail runs at 10:00 AM and 2:00 PM to ensure timely delivery throughout the building.

Accountable Mail Handling: Receive, scan, and deliver accountable mail using tracking software to maintain accuracy and timely processing.

Outgoing Mail Preparation: Prepare outgoing mail ahead of the courier’s scheduled runs at 11:30 AM and 2:30 PM.

Courier Duties: Serve as courier for inter‑office deliveries between client locations (valid driver’s license required; must pass MVR check).

Floor Coordination: Maintain supply areas, restock general office supplies, deliver paper, and perform basic daily upkeep.

Closing Procedures: Complete end‑of‑day tasks such as updating logs, shutting down equipment, and organizing the workspace for the next morning.

Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM.

Qualifications

Self‑motivated with a proactive, “self‑starter” attitude

Strong organizational skills and attention to detail

Excellent communication, interpersonal, and customer service skills

Proficiency with Microsoft Office Suite

Demonstrates integrity, discretion, and respect for confidentiality

Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Ability to walk, bend, kneel, stand or sit for an extended period of time

Strong problem‑solving abilities

Team‑oriented mindset

The Compensation range for this role is up to 21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.