Senior Business Banking Relationship Manager

Location:

127 Public Square, Cleveland Ohio

Job Summary The Senior Business Banking RM serves as the relationship manager and financial advisor to clients with moderately complex needs, introducing a full range of core Business Banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. This role focuses on acquiring new relationships as well as managing and growing existing relationships at the upper end of the Business Banking segment. Bankers are expected to demonstrate strong risk management acumen, including complex credit, operational, and compliance risks, to act as the first line of defense in adhering to KeyBank's profitability standards and moderate risk profile.

Essential Functions

• Serves as the trusted financial advisor and business partner to clients with complex needs; functions as the Business Banking client "expert" and the primary contact for most client-related matters.
• Drives a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry; analyzes data and relevant client business and industry trends.
• Provides and educates the client on Key's capabilities and how KeyBank products can help impact their business (cash management, payments, equipment finance, etc.).
• Maintains an active prospecting effort, including identification, qualification, and calling; develops an active Center of Influence (COI) referral network.
• Assembles cross-functional teams to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts, as well as identify cross-sell opportunities.
• Improves functional/technical sales and credit expertise continuously and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions.
• Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring, and portfolio management activities; directs the Risk Rating models to assure accurate risk assessment of assigned portfolio.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree or 7+ years of related job experience (required)

Work Experience

• A minimum of 5 years of small Business or Business Banking direct lending or related experience with a focus on business development and relationship management (required)
• Business Banking credit training & experience from a bank or financial institution (required)

Skills

• Ability to build trust by taking a client-centric approach.
• Deploys a long-term, innovative approach to problem-solving and decision-making with clients to build the relationship and generate solutions.
• Demonstrates expertise within a defined industry or geography (vertical/sub-vertical) and within the product set.
• Exhibits a relentless focus on creating and driving revenue growth and generating results.
• Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions.
• Uses structured sales methodologies, principles, and practices without losing sight of the client and environment.
• Understands Key’s risk culture and effectively manages risk/reward trade-offs.
• Expertise in the procedures and steps involved in evaluating, approving, and managing credit for clients, ensuring adherence to regulatory standards and internal policies.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/08/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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