Renewal Operations Coordinator

Changing Healthcare For Good

At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us.

We are seeking a highly organized and detail-oriented Renewal Operations Coordinator to support the Renewal Team through operational coordination, administrative support, and special projects. This role serves as a shared resource across the department, helping Renewal Managers stay focused on customer relationships and renewal strategy by ensuring internal workflows, documentation, and cross-functional coordination are completed efficiently.

The Renewal Operations Coordinator does not manage a book of business, negotiate renewals, or process renewal implementations. Instead, this role plays a critical part in supporting the operational success of the Renewal Team by ensuring projects remain organized, deadlines are met, and internal processes run smoothly.

This position supports the operational needs of the Renewal Team as business priorities evolve. Responsibilities may shift throughout the year based on renewal volume, departmental initiatives, process improvements, and special projects, requiring flexibility and a collaborative, team-first approach.

We are prioritizing candidates located in the Central Standard time zone to best support our regional teams.

Core Responsibilities

Renewal Operations Support

• Provide administrative and operational support to multiple Renewal Managers across the department.
• Review renewal documentation for completeness and accuracy prior to routing to the appropriate internal teams.
• Coordinate the collection and organization of required renewal documentation.
• Monitor shared renewal inboxes and route requests to the appropriate team members.
• Update HubSpot, Zendesk, and internal systems with accurate notes and documentation.
• Organize and maintain electronic renewal files and shared department resources.
• Assist with quality assurance reviews to help maintain consistency and accuracy across renewal documentation.

Operational Coordination

• Own and maintain the Renewal Team's operational calendar, including renewal release schedules, internal deadlines, team milestones, and key deliverables.
• Monitor upcoming deadlines and proactively remind team members of critical dates and outstanding action items.
• Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, Eligibility, Product, Engineering, and Account Management to help keep renewal activities on track.
• Escalate operational roadblocks or timing concerns to Renewal Managers and leadership when appropriate.
• Support the Renewal Team during peak renewal periods by helping prioritize administrative tasks and coordinating competing priorities.

Special Projects

• Support department initiatives focused on improving operational efficiency.
• Assist with documenting and maintaining standard operating procedures (SOPs).
• Maintain department templates, forms, and shared resources to ensure consistency across the team.
• Participate in testing new workflows, tools, and process enhancements.
• Assist leadership with operational projects and other initiatives as assigned.

Administrative Support

• Coordinate internal meetings and document action items as needed.
• Maintain department documentation and shared resources.
• Assist with maintaining standardized communications and templates.
• Provide general administrative support to ensure the Renewal Team operates efficiently.

What We Value

Required

• 1–3 years of experience in administrative support, operations, project coordination, customer service, or employee benefits.
• Exceptional organizational and time management skills.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to work independently.
• Collaborative mindset with a passion for supporting team success.

Preferred

• Experience in the health insurance or employee benefits industry.
• Familiarity with HubSpot CRM.
• Experience using Zendesk or similar ticketing platforms.
• Proficiency in Microsoft Office or Google Workspace, particularly Excel.
• Experience supporting cross-functional operational teams.

Because We Value You

• Competitive compensation and stock options
• 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
• Supplemental Life, AD&D and Short-Term Disability coverage options
• Discretionary time off
• Relocation assistance
• Paid parental leave and flexible return to work policy
• Work-from-home stipend for remote employees
• Company provided meals for in-office employees
• 401(k) account
• Opportunity for rapid career progression
• Other benefits coming soon!

About Us

Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company.

Angle Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

⚠️ A Note on Recruiting Outreach We’ve been made aware of individuals falsely claiming to represent Angle Health using lookalike email addresses (like @anglehealthcareers.com). Please note that all legitimate emails from our team come from @anglehealth.com. We will never ask for sensitive information or conduct interviews via messaging apps.