Facilities and Hospitality Associate

(* denotes an “essential function”)

• *Perform regular inspections of the client space (doors, furniture and fixtures) and escalate to relevant vendors for resolution
• *Respond to employee facility related requests – temperature, parking, etc.
• *Coordinate with Building Management on any issues relating to janitorial services, security, parking, etc.
• Support emergency evacuation plans/fire drills
• Interact with vendors for vending machines, coffee service, Life Safety Equipment, day porter, and other facility related services
• Obtain working knowledge on thermostats, HVAC controls, Fire Controls, Security alarm system
• *Coordinate minor moves
• *Coordinate furniture orders/minor furniture changes
• *Manage building access/badges and internal keys
• *Coordinate onboarding and offboarding of client staff
• *Assist Account Manager/Facilities Manager with overall maintenance of offices and ad hoc/special administrative projects in support of client initiatives
• *Work with manager to update Site Procedures Manual
• *Set tone for the environment by maintaining a positive personality, sense of urgency, independent thinking, self starting and high-spirited “can-do” disposition
• *Provide expertise to co-workers through indirect supervision and/or guidance as required
• *Prioritize and monitor workflow as it relates to hospitality, reception, and facilities.
• Will be responsible for the 13th /21st floor
• Assist in process improvement ideas
• *Train new employees on policies and procedures
• *Work with external vendors and other client departments as needed to coordinate work
• *Communicate with client on project or deadline issues
• *Process incoming client project requests
• Monitor office supply inventory levels and weekly inventories
• *Coordinate projects with Building Engineers to address office issue
• Monitor office event schedule and room set ups
• Maintain effective relationships with vendor

Reception, and Hospitality

• *Monitor areas of responsibility activities and insure quality customer service
• experience
• *Monitor daily reporting activities for accuracy and detail
• Troubleshoot basic equipment problems, placing service calls when needed
• Handle sensitive and/or confidential documents and information
• Utilize appropriate logs for all work
• *Facilitate communication with supervisor/manager
• Use equipment and supplies in a cost efficient manner
• *Respond to calls and emails in a timely manner
• Perform work in office services, primarily reprographics, mail and intake functions
• Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems according to established procedures.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Be able to lift up to 50 lbs. on a regular basis.
• Minimum of 1 year of work experience in the area field of facilities, property management or building operations
• High School diploma or GED required
• Strong written and verbal skills
• Proven customer service skillset
• Experience with Microsoft Office (Word, PowerPoint and Excel), including Outlook email and calendar
• Experience in navigating a high-profile, high-paced environment
• Ability to problem solve, rationalize and mitigate/manage obstacles presented
• Self starter, task-oriented leader
• Ability to work overtime as needed
• Ability to handle sensitive and/or confidential information
• Proven ability to multi-task, meet deadlines and complete projects in a timely manner
• Demonstrate initiative and proactive thinking
• Ability to work well with others in a team atmosphere

The rate of pay for this role at the noted RRD location is $23 to $24/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday to Friday, 9:00am-6:00pm

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans