Business Process Analyst, Systems Engineering

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We're looking for a highly organized and execution-oriented Process Analyst to support documentation and analysis of core GTM, operational, and systems workflows across the business. In this role, you will partner with Systems Engineers, Technical Product Managers, RevOps, Finance, and GTM stakeholders to create accurate, scalable, and well-structured process documentation that supports systems transformation, operational efficiency, and AI readiness initiatives.

This role is ideal for someone who enjoys creating clarity from ambiguity, thrives in fast-moving environments, and has a strong attention to detail. You'll be responsible for translating complex operational workflows into clean, organized process artifacts including swimlanes, decision trees, data flow diagrams, and operational documentation that can be used by business and technical teams alike.

The work is highly cross-functional and requires someone who can quickly absorb information, ask thoughtful questions, synthesize large amounts of feedback, and maintain high quality documentation across multiple concurrent workstreams. Strong process mapping and visualization skills, especially in Lucidchart, are critical for success in this role.

You'll work closely with TPMs and Systems teams to help ensure business processes are clearly documented, consistently understood, and accurately reflected in system implementations and transformation initiatives.

This is a full-time position based out of our Oakland or Denver office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

Lucidchart, Google Workspace, Jira, Salesforce, Looker, SQL, Gong, IronClad, NetSuite, Miro, and other GTM, operational, and business systems used to support process documentation, systems transformation, and workflow analysis.

What You'll Do

Document current-state business and technical workflows across GTM, Finance, Operations, and Systems teams using L2–L4 process maps

Create high-quality process artifacts including swimlanes, decision trees, data touchpoint diagrams, RACI matrices, and exception handling flows

Conduct stakeholder interviews and shadow end users to understand how operational workflows function in practice

Synthesize complex or inconsistent information into clear, organized, and actionable documentation

Identify process gaps, unclear handoffs, operational inconsistencies, and exception paths

Maintain a centralized and well-organized process documentation library with strong versioning and documentation hygiene

Partner with TPMs and Systems teams to support systems transformation and process improvement initiatives

Build lightweight operational reports or dashboards to validate process observations and support process analysis

Support UAT activities and validate that implemented system changes align with documented workflows

Create supporting documentation and enablement materials for operational rollout and adoption efforts

Skills We're Looking For

3–5 years of experience in business analysis, operations, consulting, business systems, or related roles in SaaS or high-growth technology environments

Exceptional organizational skills and attention to detail with demonstrated ability to produce accurate and high-quality documentation quickly

Strong process mapping and workflow visualization skills using tools such as Lucidchart, Miro, or Visio

Ability to structure ambiguous information into clear, scalable, and easy-to-understand process artifacts

Strong written and verbal communication skills with the ability to ask thoughtful questions and synthesize stakeholder feedback effectively

Comfortable managing multiple concurrent requests and priorities across cross-functional stakeholders

Experience facilitating working sessions, capturing decisions, and maintaining organized follow-through

Familiarity with operational workflows across GTM, Finance, Customer Success, or business systems environments

Basic reporting and analytical skills with comfort working with operational or CRM data

Ability to work independently while collaborating effectively across technical and non-technical teams

Ability to use AI tools such as ChatGPT, Claude, and workflow copilots to support documentation, research, synthesis, and process analysis work

Bonus Skills

Familiarity with Salesforce, CPQ, subscription billing, or revenue operations systems

Experience working with process governance, process libraries, or continuous improvement initiatives

Exposure to systems transformation or operational scale programs

Experience supporting enablement, training, or operational rollout activities

Basic SQL or reporting experience

Why You'll Thrive Here

You're someone who loves bringing clarity to chaos, turning messy workflows into clean process maps, and catching the details everyone else missed.

You thrive in fast-moving environments with lots of stakeholders, shifting priorities, and operational puzzles to solve. You ask smart questions, learn quickly, stay organized under pressure, and genuinely enjoy creating documentation people will actually use instead of letting it quietly die in the depths of a shared drive.

This role gives you the opportunity to work across GTM, Finance, Operations, Systems, and Engineering while helping build the operational foundation that enables Fivetran to scale smarter, faster, and with a lot less process confusion.

#LI-HYBRID #LI-AM1

Perks and Benefits

100% employer-paid medical insurance* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.

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We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.