Customer Solutions Architect

About the Role

We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.

This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.

This is a full-time, remote position based in Japan.

Technologies You’ll Work 

• Databases: SAP HANA, Oracle, SQL Server, Postgres
• Data Platforms: Snowflake, Databricks, BigQuery, Redshift
• Languages: SQL, Python, bash or powershell
• Networking: SSH tunneling, VPNs, PrivateLink
• Modern Data Stack tools and ecosystem technologies

What You’ll Do

Customer Adoption & Value Realisation

• Own post-sales technical engagement across assigned Enterprise accounts
• Drive adoption, optimisation and ongoing usage of Fivetran
• Deliver enablement sessions, workshops and best-practice guidance
• Monitor account health signals (usage, performance, support trends) and proactively intervene where needed
• Ensure customers move from initial deployment to sustained, scalable success

Expansion & Growth Enablement

• Identify, validate and execute expansion opportunities across business units, regions and use-cases
• Translate customer initiatives into scalable data workloads and technical solutions
• Partner with AEs to drive incremental ARR through structured expansion plays
• Lead technical validation of new workloads, including workshops and (where necessary) POCs
• Replicate successful use-cases across the organisation to accelerate growth

Technical Strategy & Architecture

• Act as the chief technical stakeholder for assigned accounts post-go-live
• Define and maintain Enterprise Reference Architectures aligned to customer environments
• Ensure architectural consistency and scalability across all implementations
• Guide customers on best practices for data pipelines, automation, and platform adoption
• Maintain technical artefacts such as architecture documentation, design patterns, and knowledge bases

Stakeholder Engagement & Alignment

• Build and maintain relationships with technical, operational and executive stakeholders
• Develop and maintain stakeholder maps and multi-threaded engagement strategies
• Run regular technical cadence calls, business reviews and roadmap sessions
• Align customer technical strategy with business objectives and commercial plans

Internal & Partner Collaboration

• Act as the technical orchestrator across Sales, Professional Services, Product and Engineering
• Advocate for customer needs internally, influencing product roadmap and priorities
• Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP) to drive joint value
• Ensure alignment between delivery teams and long-term expansion strategy

Strategic Account Planning

• Contribute to Mutual Account Plans (MAPs) and own Mutual Success Plans (MSPs)
• Map whitespace opportunities across business units, subsidiaries and use-cases
• Maintain a structured view of expansion opportunities and workload pipelines
• Align technical execution with long-term account growth strategy

Skills We’re Looking For

• Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role
• Strong ability to own and drive customer outcomes post-sale, including adoption and expansion
• Experience designing scalable data architectures and working within modern data ecosystems
• Ability to translate business objectives into technical solutions and measurable outcomes
• Strong stakeholder management skills across technical and non-technical audiences
• Proactive, self-sufficient and highly organised approach to managing multiple accounts
• Comfortable operating strategically while also engaging in deep technical discussions

Bonus Skills

• Experience working with cloud data platforms (Snowflake, Databricks, etc.)
• Background in data integration, ETL/ELT or replication technologies
• Experience with workload-based or consumption-based sales models
• Famil