Program Coordinator (Remote)

Role Logistics:

Location: Remote (can be fully remote, CET hours preferred)

Project Length: 12 month contract

Required qualifications:

• Fluent in English and preferably some understanding of German.
• Demonstrated expertise in plain language, readability, tone, and brand voice development, experience with technical or product copy and financial disclosures a plus.
• Experience in leading and coordinating a team.
• Hold an interest in cars.
• Moderate knowledge of vehicle technology and aftermarket processes.
• Experience with AI-assisted writing tools and language automation in a sales/retail context, including financial content workflows.
• Knowledge of Office package and JIRA, Confluence, Salesforce.
• Ability to relate to, and meet, sometimes short critical deadlines.
• Meticulous mindset.
• Good networking skills.
• Problem-solving and critical thinking

Tasks and working method:

• Identify language-related risks (ambiguous vehicle specifications, financing terms, tone discrepancies, bias, inclusivity) and implement preventive measures in all NSC touchpoints.
• Establish metrics and dashboards to track language quality, translation turnaround times.
• Drive continuous improvement through audits, feedback loops, and maintenance of linguistic resources (glossaries, style guides, term bases) specific to automotive sales, financing, insurance, and aftersales.
• Validation of new and modified technical terminology.
• Suggesting improvements to the terminology.
• Respond to e-mail enquiries about terminology.
• Evaluate translations and translation service providers.
• Coordinator of Language Champions and SPOC towards other business areas and AG.
• Capacity planning of other Language Champions.
• Available capacity for tasks as Language Champion.

Other:

• Detailed tasks are defined in consultation with the respective business areas.