Window and Door Field Service Technician – Fort Pierce, FL at PGT Industries — Ft Pierce, FL

Job Description

Window and Door Field Service Technician – Fort Pierce, FL

The Field Service Technician represents MITER Brands in a professional manner while diagnosing product repair issues and implementing effective solutions for customers. This role requires strong technical skills, a customer-focused mindset, and the ability to perform service and repair work on windows and doors while maintaining high standards of quality and safety.

Compensation: $21.00–$26.00 per hour

Hours: Monday–Friday, starting at 6:00 a.m.

Overtime: Overtime is mandatory as needed based on business demands and customer service requirements.

About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation's largest suppliers of high-quality windows and doors. With manufacturing facilities across the U.S., we proudly serve our customers with integrity, innovation, and excellence.

Responsibilities

• Professionally represent the company while delivering exceptional customer service at all times.
• Communicate directly with customers at job sites and residential locations to diagnose and resolve product issues.
• Troubleshoot, adjust, repair, and service window and door products.
• Assist senior technicians with service work, material handling, and job-site support.
• Safely operate and maintain hand and power tools.
• Ensure all service work is performed according to quality and safety standards.
• Clean installed products at customer locations as needed.
• Document service calls, including observations, actions taken, and repair outcomes using mobile devices such as iPads and laptops.
• Submit accurate and timely service reports using company software.
• Ensure customer residences and job sites are returned to their original condition upon completion of service.
• Pick up and deliver parts between the warehouse, manufacturing facility, and customer job sites.
• Maintain appropriate inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and coordinate replacement of non-conforming materials.
• Assist with warehouse organization and unloading delivery trucks as needed.
• Maintain service vehicles in a safe, clean, and properly functioning condition.
• Work collaboratively with other Field Service Technicians on projects requiring multiple team members.
• Perform additional duties as assigned by Team Leaders or senior technicians.

Qualifications

Education & Experience

• High school diploma or GED preferred.
• Some working knowledge of windows and doors.
• Experience performing service, repair, installation, construction, or related field work preferred.
• Ability to diagnose and resolve product issues effectively.
• Experience working in customer-facing environments.

Skills & Competencies

• Strong troubleshooting and problem-solving skills.
• Ability to work independently as well as in a team environment.
• Effective communication and customer service skills.
• Ability to read and interpret instructions, correspondence, and work orders.
• Proficiency with mobile devices, service software, Microsoft Outlook, and Windows-based applications.
• Ability to accurately measure and read a tape measure.
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
• Strong attention to detail and organizational skills.
• Ability to safely operate hand and power tools.

Additional Requirements

• Valid driver's license with a clean driving record in accordance with company policy.
• Ability to obtain Aerial Lift Certification within six months of employment.
• Ability to safely lift, carry, and transport materials, parts, and equipment as required.
• Ability to work in residential, commercial, and construction environments.
• Strong understanding of workplace safety practices and procedures.

Communication Skills

• Basic English proficiency required (written and verbal).
• Ability to communicate effectively and professionally with customers, builders, distributors, and internal team members.
• Ability to prepare accurate written documentation and service notes.
• Bilingual (English/Spanish) preferred and may be beneficial when supporting Spanish-speaking customers.

Work Environment & Expectations

• Works independently and collaboratively with field service teams.
• Regular use of mobile devices for scheduling, documentation, reporting, and communication.
• Demonstrates sound judgment and escalates complex or high-risk situations appropriately.
• Maintains a high level of professionalism in all customer interactions.
• Committed to delivering quality workmanship while ensuring customer satisfaction.

Ready to Join Our Team?

If you're a hands-on problem solver who takes pride in delivering excellent customer service and quality workmanship, we'd love to hear from you. Join MITER Brands and become part of an industry-leading organization that values safety, teamwork, and professional growth.

Apply today and help us deliver exceptional window and door solutions to customers throughout the Fort Pierce area.

#MITERopsfl

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.