Employee Experience Ambassador

Position Profile

The contents of this role profile outline the role and responsibilities of the Employee Experience Ambassador and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.

Position objective:

The Employee Experience Ambassador is responsible for the processing and coordination of all activities associated with W-2 payroll workers as requested through our MSP service offering. These workers can engage through multiple means; customer identified workers, transitioned workers from other suppliers and workers who do not qualify as Independent Contractors. The Employee Experience Ambassador will be responsible for managing on-boarding activities, contractual compliance, and ongoing worker administration.

Commitment to our culture, values, and behaviors:

Achievement of the position objectives and key responsibilities is attained by:

• Fostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward.
• Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.
• Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities:

• Act as single point of contact for Pre-Selected/Pre-Identified W2 employee candidates
• Present offer of employment, coordinate start dates
• Collect missing onboarding and background documents.
• Thoroughly explain the onboarding process to the candidate
• Coordinate all new hire paperwork.
• Understand and communicate benefits and company policies.
• Communicate with Program Management Office (PMO) regarding the status of new candidates in process.
• Oversee compliance requirements.
• Participate in Quarterly/Annual audits for assigned customers.
• Weekly reconciliation of Pay VS Bill.  Complete Timecard adjustment, provide correct training to associates to avoid future corrections.
• Work individually or with team members to complete employee orientations.
• Comply with company rules, regulations, policies, procedures work instructions.
• Responsible for performance of Quality System procedures related to this job description.
• Act as a liaison with HR regarding ADA/FMLA requests
• Maintain contact with employees to ensure an overall enjoyable employment experience.

Workplace Health, Safety, and Environmental Compliance:

At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our HSE obligations by committing to:

• Seek to prevent injury to any employee, customer, worker, or contractor.
• Actively participating and completing compliance training as required.
• Consider the safety implications of decisions.

Work experience and attributes:

Knowledge of:

• Recruiting and Staffing Industry
• Adhering to Service Level Agreements
• Microsoft Excel, Word, Adobe Acrobat Reader
• Document control and management

Ability to:

• Communicate extremely well, both verbally and in writing
• Operating with a sense of urgency
• Think critically.
• Organize, plan, and prioritize work while being flexible to changing needs.
• Evaluate information to determine compliance with standards.
• Work effectively and strategically with minimal direction.

Required Experience:

• 1-2 years of experience in Human Resources.
• 2-3 years of Customer Service Experience; call center experience is a plus although this is not a call center role.
• 1-2 years of experience within the Staffing, VMS or MSP or similar service industries.

Required Education:

• Associates or bachelor’s degree in HR or related field is preferred. High School diploma or equivalent is required.

Core Competencies:

• High degree of interpersonal skills
• Written Communication – detailed, organized, and concise, with proper tone and flow.
• Verbal Communication – organized, cogent with professional language and style.
• Listening and comprehension.
• Analysis and Problem-Solving
• Ability to manage multiple activities in a dynamic environment.
• Strong Customer Service background, high sense for urgency
• Team Player
• Ability to learn and use proprietary technology.
• Ability to work effectively with cross-functional departments and divisions.
• Conduct all interactions with internal and external customers in an ethical, fair, and professional manner.
• Ability to establish positive and strong working relationships with both internal and external customers.
• Flexible, accountable and a team player.

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.