Customer Experience Representative

We are looking for a dependable person who enjoys working in a team. The ideal candidate should have a positive attitude and be committed to providing excellent customer service to Abbvie customers and sales representatives. This role requires thinking creatively and working with others in customer operations to find solutions to customer problems. If you are interested in joining our dynamic team and have a chance to grow with Abbvie, please submit your resume. Let's talk about how your skills can contribute to our team and the opportunities available to you at Abbvie.

Key Duties and Responsibilities:

• Address customer inquiries, requests, and issues.
• Investigate and follow up on customer requests.
• Deliver exceptional customer service with a courteous and professional approach.
• Place orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Attentively listen to customer needs and questions, responding appropriately.
• Processing daily open orders and ensuring timely fulfillment.
• Utilize critical thinking skills to proactively resolve customer needs.
• 1-2 years of Customer Service
• Experience working in a team-oriented, collaborative environment
• High School Diploma (Bachelor's Degree preferred)

Skills and Abilities:

• Goal-oriented with a positive and curious outlook.
• Exceptional attention to detail and capability to handle multiple tasks and meet deadlines.
• Excellent written and oral communication skills.
• Exceptional organizational skills and the ability to prioritize effectively.
• Capacity to manage and lead multiple tasks/projects independently.
• Proficient problem solver with the ability to make quality decisions.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at thetime of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographiclocation, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability ofany bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company'ssole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html