Lead Coordinator, Food and Beverage Operations at Pilot Company — Knoxville, TN

This role serves as the operational lead supporting QSR businesses across multiple brands. Responsibilities include managing menu, recipe, pricing, and LTO administration; maintaining critical operational systems; developing reporting, dashboards, and business insights; and supporting technology, process improvement, and governance initiatives. The position partners closely with brand teams, operations, marketing, IT, and external stakeholders to drive operational excellence, data-driven decision-making, continuous improvement, and sustainable business growth.

Essential Functions

• Lead recipe, menu, and price management across all QSR brands
• Manage Limited Time Offer (LTO) items and menu rollouts across QSR brands.
• Conduct routine audits of recipes, pricing, keyboard configurations,inventory systems, and operational data to ensure accuracy and compliance.
• Serve as the subject matter expert for FEP reporting by developing dashboards, visualizations, and performance metrics that provide actionable insights into performance, trends, and future opportunities.
• Design, maintain, and enhance operational KPI dashboards to support data-driven decision-making.
• Pull and analyze Tableau data and other business intelligence reports for internal stakeholders and business partners.
• Generate, maintain, and distribute operational reports, including Weekly Inventory & Sales Reports and other recurring performance reporting.
• Maintain and update PFJ360 data and related operational systems.
• Maintain Blue Line administration and related platform governance.
• Coordinate and administer new store keyboard configurations and setup.
• Partner with Information Technology and cross-functional stakeholders to support operational technology initiatives and continuous system improvements.
• Maintain all brand logins, user access, and alignment reporting with brand partners.
• Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) to ensure consistency, scalability, and operational excellence.
• Lead Lean Six Sigma (LSS) and continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Maintain document governance, version control, and operational standards across all QSR-related processes and documentation.
• Submit, track, and manage QSR department invoices and related administrative documentation.
• Provide operational analysis, project coordination, and cross-functional support for strategic departmental initiatives.
• Model behaviors that support the company’s mission, values, and common purpose while ensuring guests and team members receive exceptional support.
• Build collaborative relationships with internal stakeholders, brand partners, vendors, and cross-functional teams to achieve business objectives.
• Perform additional duties and special projects as assigned
• High school diploma or equivalent certificate required
• Bachelor’s degree in hospitality management, communications, marketing, or merchandising preferred
• Minimum one year’s marketing, merchandising, or hospitality management experience required; Pilot Flying J experience preferred

Nation-wide Medical Plan/Dental/Vision

401(k) and Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Onsite Gym and Cafeteria

Weekly Pay

All your information will be kept confidential according to EEO guidelines