Technical Service Representative II

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

Major Responsibilities

• Answer inbound calls and respond to emails from dealer technicians, addressing standard to moderately complex questions
• Provide accurate, timely, and detailed documentation of all customer interactions
• Troubleshoot and resolve routine to moderately complex technical issues in the field
• Instruct new dealer technicians on navigating Generac’s warranty systems and submitting electronic claims
• Assist with on‑site troubleshooting, diagnosis, and repair activities as required
• Gather and prepare documentation related to product failures for further review
• Mentor and support less experienced Technical Service Representatives

Minimum Job Requirements

Education

• Associate degree in a relevant technical field or equivalent hands-on experience

Experience

• Minimum of 1 year related technical experience

Knowledge, Skills & Abilities

• Solid understanding of fundamental mechanical and electrical (AC/DC) theory
• Strong customer service and communication skills, both verbal and written
• Ability to clearly communicate technical concepts to individuals with varying technical backgrounds
• Knowledge of engine maintenance and troubleshooting of generator sets
• Ability to remain calm and effective in high‑stress situations
• Proficiency in Microsoft Office Suite
• Developing leadership competencies and willingness to mentor others
• Strong problem‑solving skills and attention to detail
• Basic knowledge of control system programming

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”