Customer Service Rep at Specialty Distribution Group LLC — Alexandria, VA

About Your Future with Distribution International

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Job Summary: We’re looking for someone who enjoys working with customers and thrives in a fast-paced environment. This role is a mix of customer service, coordination, and hands-on support—perfect for someone who likes variety in their day and takes pride in keeping things running smoothly.

What You’ll Do

• Handle inbound calls, take customer orders, and communicate any order discrepancies clearly and professionally
• Make outbound calls to follow up with customers and provide order status updates
• Assist walk-in customers with a positive, helpful attitude
• Schedule and dispatch drivers while monitoring routes to ensure timely deliveries
• Support warehouse operations as needed, including pulling and staging orders

What We’re Looking For

• Ability to build and maintain strong relationships with customers while delivering top-tier service
• Strong problem-solving skills and attention to detail
• Comfortable using computer systems to process orders, review requests, and manage order acknowledgements
• Willingness to jump in and help wherever needed

Additional Responsibilities:

• Take on other duties and tasks as assigned to support the team and overall operation

Your Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Physical Requirements

This role requires standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Compensation Range

$20.00 - $40.00 To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.