Account Manager, Payor Partnerships

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

The Manager, Payor Strategy is responsible for negotiating net new and renegotiated payor contracts within an assigned scope, supporting SonderMind’s growth and strategic objectives. Reporting to the Director of Payor Contracting, this role leads end-to-end contracting efforts while working cross-functionally to ensure contracts are operationally sound and deliver a high-quality experience for clients, providers, and internal teams.

This role requires strong negotiation skills, a deep understanding of payor contracting, and the ability to translate contractual terms into scalable, operationally viable solutions. The ideal candidate is relationship-driven, analytically strong, and motivated by improving access and outcomes in mental health.

About the Role

The Account Manager, Payor Partnerships is responsible for negotiating net new and renegotiated payor contracts within an assigned scope, supporting SonderMind’s growth and strategic objectives. Reporting to the Director of Payor Contracting, this role leads end-to-end contracting efforts while working cross-functionally to ensure contracts are operationally sound and deliver a high-quality experience for clients, providers, and internal teams.

This role requires strong negotiation skills, a deep understanding of payor contracting, and the ability to translate contractual terms into scalable, operationally viable solutions. The ideal candidate is relationship-driven, analytically strong, and motivated by improving access and outcomes in mental health.

What You'll Do

Lead negotiations for new and existing payor agreements, securing favorable reimbursement, terms, and positioning aligned with the company objectives (30%)

Own the full contract lifecycle from strategy through execution and activation, ensuring seamless transition to patient access. You will serve as the central coordinator across Revenue Cycle, credentialing, compliance, legal, finance, and operations to ensure contracts are operationalized effectively. (20%)

Build and maintain executive-level, trusted relationships with assigned payors; lead regular touchpoints and Joint Operating Committees to ensure early visibility into contract changes, growth opportunities, and strategic initiatives (20%)

Independently review and analyze contract language and reimbursement methodologies; recommend modifications that support business objectives and mitigate risk (10%)

Proactively track and report contract status, renewal timelines, negotiated terms, and key performance metrics (10%)

Support additional projects and initiatives as needed based on business priorities including some travel to Industry and Payor conferences and/or in-person meetings (10%)

What does success look like?

Successful execution of new and renegotiated contracts that meet financial, operational, and client experience goals

Strong, productive relationships with payor partners and internal stakeholders

Clear, timely communication of contract status, risks, and outcomes

Proactive identification and resolution of complex contracting or operational challenges

Ability to independently manage priorities while contributing meaningfully to team-wide objectives in a fast-paced environment

Who You Are

Minimum BA/BS in Business Administration, Healthcare Administration or related degree

Minimum five years experience negotiating payor and/or provider agreements

Knowledge of managed care regulations and laws related to health care, preferably in behavioral health

Experience with alternative payment models, such as Value Based Programs, Risk Arrangements, and Case Rates

Ability to work remotely and to travel to the corporate office and to payor visits or conferences.

Strong negotiation and interpersonal skills: written, verbal, analytical

Motivated and influential – proactive with the ability to adhere to deadlines; work to “get the job done” in a fast-paced environment.

Self-starter with the ability to multitask.

Ability to lean in to new tools including AI to drive outcomes.

Our Benefits

The base salary range for this role is $115,000 - $130,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is also eligible for a 5% variable bonus.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

A commitment to fostering flexible hybrid work

A generous PTO policy with a minimum of three weeks off per year

Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)

Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options

Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.

Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)

401K retirement plan with 100% matching which immediately vests on up to 4% of base salary

Travel to Denver 1x a year for annual Shift gathering

Fourteen (14) company holidays

Company Shutdown between Christmas and New Years

Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Our Hiring Process & Use of AI

At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application.

All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates.

We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at talent@sondermind.com.

Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.