IT Specialist

POSITION SUMMARY:

IT Specialist - Provides user support in the Information Technology Department.

Work schedule: Monday - Friday, 8:30 AM to 5:00 PM

DUTIES AND RESPONSIBILITIES:

• Provide user support on day-to-day IT issues in assigned geographical area.
• Serve as site support technician issues in assigned geographical area.
• Provide technical assistance to computer system users.
• Answer questions and resolve computer problems for clients in person, via telephone or from remote location.
• Provide assistance concerning the use of computer Hardware and Software, including Printing, Installation, Office365, Exchange, E-Mail, and Operating Systems.
• Other tasks as assigned.

All employees must adhere to the Company “RIGHT” Values:

Respect, Integrity, Growth, Humility, and Teamwork

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements, listed below, are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Applicants must be 18 years old, or older, be authorized to work in the U.S., and have a valid driver's license and professional appearance.

EDUCATION and/or EXPERIENCE:

Two years experience in IT service and technology.

ADDITIONAL AREAS OF PREFERRED EXPERIENCE

Experience preferred with Windows, MacOS and iOS, DNS, DHCP, Printers, Active Directory, and network troubleshooting.

COMPUTER/SOFTWARE SKILLS: Desktop/Laptop management, Software installation and troubleshooting, use of Help Desk Ticketing systems, Internet, Microsoft Office Products

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand and walk, talk and hear, and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee may be required to lift up to 50 pounds.

WORK ENVIRONMENT: Office environment with visits to automobile dealerships.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.