Capital_One · New York, NY

Manager, Product Manager - Case Servicing at Capital_One — New York, NY

Full-timeNew York, NYPosted 2026-07-17Apply on Workday
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Full job description

Manager, Product Manager - Case Servicing

About the Team

Customers have high expectations for servicing experiences, demanding digital-first, intelligent, omni-channel experiences. At Capital One, we are actively driving our servicing experiences toward this future state. The Manager, Product Management for Case Servicing Strategy will be responsible for looking across our servicing landscape to prioritize our highest leverage opportunities and prepare new experiences for development. This role requires a jack-of-all-trades mentality. A successful associate will be able to manage many stakeholders, learn new domains quickly, expertly lead discovery and ideation, and partner with other product managers and tech teams for implementation.

Capital One Product Framework

  • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
  • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
  • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
  • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
  • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

  • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

  • Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

  • Experience translating business strategy and analysis into consumer facing digital products

Wilmington, DE: $149,800 - $171,000 for Manager, Product Management