Application Engineer - Field Service at Stanley Engineered Fastening LLC — Remote

Application Engineer - Field Service

65% Travel Expected

Michigan, USA - Remote (Preferred States: MI, OH, CT, NC, KY)

The Job:

As an Application Engineer - Field Service, you’ll be part of our Stanley Engineered Fastening (SEF) team working as a remote employee. The role is responsible for providing technical support, commercial assistance, and customer training for rivet assembly tools sold within the North American market, including all aspects of the warranty and repair. On-site customer support for training, troubleshooting equipment, service calls, and technical assistance for tooling sales calls will also be required. You’ll get to:

• Serve as the SEF expert for all POP & Avdel fasteners and assembly tools sold within the North American Industrial and Automotive market.
• Provide technical support and respond to questions and concerns from customers, sales team, customer service, applications engineering, and product management teams.
• Work directly with customers to troubleshoot equipment problems, review equipment service strategies, and evaluate spare part requirements.
• Provide on-site technical support to customers and accompany the sales team on tooling sales calls.
• Serve as the primary contact point and manage the Authorized Service Centers Network for all warranty returns and repair requests from customers:
• Log warranty returns.
• Evaluate failure modes, document findings, and report on trends. Recommend design changes for product improvement.
• Recommend warranty actions and route tools as appropriate.
• Perform basic repairs as needed.
• Manage tooling, nose equipment, and spare part demonstration inventory, and make recommendations for stocking levels.
• Conduct product repair and maintenance training to customers, sales team, applications engineering, and product management teams.
• Position will require periodic travel to conduct training sessions and obtain training on new tools being released to the market.
• Create training material, including videos, for publication.
• Support the quality team with issues regarding fasteners, assembly tooling, and spare parts, and determine the root cause.
• Support the operations team with all aspects of establishing and maintaining assembly tooling needed for rivet product verification.
• Perform other duties as assigned

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: .

• 5 years’ experience with strong mechanical background repairing and maintaining hydraulic, pneumatic, and electric powered equipment, preferably with rivet assembly tooling.
• Knowledge of quality practices (APQP, control of returned goods, root cause analysis, etc.)
• Strong leadership, interpersonal, and computer skills.
• Project management skills with emphasis on meeting deadlines.
• Experience in cold head (rivets) manufacturing processes preferred.
• Knowledge of inspection and measuring equipment techniques.
• Experience in joint development and validation
• 3D CAD background and modeling experience (Solidworks) preferred.

The Details:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

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• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.
• The successful candidate may be eligible for annual merit increases.
• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tool sand other partner programs.

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