Key Account Manager, Winter Ops at IDS Inland Deicing Services, LLC — Remote

Discover an exciting future at the Airport!

Build Partnerships. Drive Growth. Become a Trusted Advisor.

At Inland Deicing Services, we partner with some of North America's largest airlines and airports to deliver mission-critical winter operations. Our success isn't built solely on winning new business, it's built on earning our customers' trust year after year.

We're looking for a relationship-driven Key Account Manager who thrives on building long-term partnerships, delivering exceptional customer experiences, and identifying opportunities to grow existing accounts.

If you're passionate about developing executive relationships, solving customer challenges, and ensuring clients see you as a strategic business partner, we'd love to hear from you.

What You'll Do

As the Key Account Manager, you'll own a portfolio of strategic airline and airport customers across North America.

Your success will be measured by customer retention, account growth, and the strength of the relationships you build.

You'll:

• Serve as the trusted advisor and primary point of contact for assigned airline and airport customers
• Develop long-term relationships with key stakeholders, executives, and operational leaders
• Lead annual contract renewals with a target retention rate of 95%+
• Identify opportunities to expand services and grow revenue within existing accounts
• Create strategic account plans focused on customer success and long-term growth
• Facilitate executive business reviews and seasonal planning meetings
• Collaborate with operations and technical teams to ensure exceptional service delivery
• Monitor customer performance metrics and proactively address opportunities for improvement
• Lead customer communications during operational challenges while ensuring timely resolution
• Support proposal development, contract negotiations, and RFP responses
• Maintain accurate account forecasts, customer plans, and CRM records

Travel throughout North America is expected, with occasional international travel.

What You'll Bring

We're looking for someone who naturally builds trust and develops lasting customer relationships.

You have:

• 5+ years of experience in Key Account Management, Strategic Account Management, Customer Success, Enterprise Account Management, or Client Relationship Management
• A proven history of retaining and growing strategic customer accounts
• Experience managing complex commercial relationships with multiple stakeholders
• Strong consultative relationship management and executive communication skills
• Experience leading contract renewals, account planning, and business reviews
• The ability to identify customer needs and uncover opportunities for additional services
• Strong commercial acumen with the ability to balance customer satisfaction and business objectives
• Experience working with CRM platforms such as Salesforce
• Excellent presentation, negotiation, and problem-solving skills
• A bachelor's degree or diploma in Business, Marketing, or a related field is considered an asset

Experience within aviation is welcomed—but not required. We're looking for professionals who understand how to build trusted partnerships, retain customers, and grow strategic accounts.

What Makes You Successful

You're someone who:

• Builds relationships that customers don't want to lose
• Earns trust quickly with senior stakeholders and executive leaders
• Takes ownership of customer success from onboarding through renewal
• Anticipates customer needs before they become issues
• Stays calm under pressure and navigates complex situations with confidence
• Enjoys collaborating across multiple teams to deliver outstanding customer experiences
• Looks for opportunities to create additional value—not just solve today's problem
• Measures success by customer loyalty, long-term partnerships, and sustainable growth

What is in it for you:

• Competitive wages
• Insurance - health, dental and life, AD&D and LTD
• 401(k) retirement plan with company match / Pension plan with employer match
• Employee Assistance Program
• Employee discounts
• Advancement opportunities
• On the job training
• Employee Recognition Program
• DailyPay
• Flexible schedule
• $300 referral bonuses - unlimited

*Benefits may vary by position and location.

To Learn more please visit "join-our-team"

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.