HSN Customer Service Specialist -2nd Shift at HSNi, LLC — Remote

Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist our customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

• This role is remote; job seekers must reside in Florida or an HSN approved state to be considered. You will work from home.

What You'll Do

• $15.00 per hour plus shift differential and incentives as applicable.
• Handle a busy day handling a high volume of our inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.

What You'll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.
• Spanish speaking bilingual opportunity available.

This is a remote position.