Inside Sales Rep at 1001 United Rentals (N A), Inc — Manassas, VA

What you'll do

• Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including electric and hydraulic pumps
• Process rental quotations, reservations and contracts
• Establish new rental and sales accounts by serving walk-in and call-in customers
• Educate customers about proper equipment use
• Coordinate with all inside and outside branch employees to deliver customer satisfaction
• Coordinate and track daily equipment pickups and returns
• Run all reports necessary to monitor equipment and facilitate smooth operations
• Maintain accurate inventory records of branch assets
• Other duties assigned as needed

Requirements

• Bachelor's degree preferred or equivalent experience
• Knowledge of fluid solutions related products and applications are preferred
• Strong sales and customer service skills
• Proficiency with MS Office (especially Word and Excel)
• Excellent teamwork, interpersonal and communication skills
• Keen attention to detail and diligent attention to safety
• Valid driver's license with acceptable driving record

Inside Sales Rep - Trench Safety - 4N0001-004

What you'll do

• Establish new rental and sales accounts by serving walk-in and call-in customers; generate leads for new business and communicate leads with Outside Sales Representatives
• Assist customers with the loading and unloading of equipment
• Dispatch delivery trucks and manage customer expectations regarding delivery
• Maintain a clean and presentable showroom, sufficiently stocked with merchandise
• Other duties assigned as needed

Requirements

• Knowledge of trench safety related products and applications are preferred
• Exceptional relationship-building and customer service skills
• Strong ability to multitask in a fast-paced environment

Inside Sales Rep - PHVAC

What you'll do

• Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.
• Establish new rental and sales accounts through telemarketing and by serving call-in customers.
• Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.
• Educate customers on proper equipment usage and safety procedures.
• Ensure the accuracy of all contract-related information entered into the branch’s
• computer system.
• Coordinate and track daily equipment pickups and returns.
• Run all reports necessary to monitor equipment and facilitate smooth operations.
• Coordinate with all inside and outside branch employees to deliver customer satisfaction.
• Maintain accurate inventory records of branch assets.

Requirements

• Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)
• Strong customer service orientation and sales experience/skills
• Proficiency with MS Office (Word and Excel)
• Strong verbal and written communication skills
• Engineering aptitude: ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects

Inside Sales Rep - Climate Solutions - revised 5/30/2025

As a Climate Solutions’ Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service.

What you’ll do

• Ensure the accuracy of all contract-related information entered into the branch’s computer system.
• Run reports to monitor equipment and facilitate smooth operations.

Requirements

• Excellent verbal and written communication skills
• Engineering aptitude: ability to properly size, quote, install, and maintain projects that may range from cooling, heating and drying, air quality, and power distribution at various voltages and scales of a climate solution project
• Ability to drive an F-250 truck, cargo van and/or pull a trailer for deliveries and obtain a DOT medical card (required for deliveries by DOT regulations)
• Ability to be on-call as needed, for deliveries, answering calls, and be on-call rotation with other team members of the branch. (On-call pay will be included)

Inside Sales Rep - Matting Solutions:

As an Inside Sales Representative – Matting Solutions, you will support the sales team, customers, and internal departments by managing daily accounts receivable activities, sales billing, customer service, and system operations. This position plays a critical role in maintaining accurate billing, processing payments, managing customer accounts, and providing exceptional internal and external support.

What you’ll do

Accounts Receivable & Payment Management:

• Prepare and maintain daily AR bank reports by applying payments to detailed spreadsheets and reconciling transactions.
• Apply credit card payments promptly and accurately to customer accounts.
• Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication.
• Conduct regular AR follow-up calls and attend weekly AR past-due meetings.
• Coordinate with the Credit Department on account changes communicated by sales reps.
• Document and follow up on outstanding AR-related issues.

Sales Billing & Invoicing:

• Generate and bill daily sales based on inventory additions and sales activity.
• Distribute customer invoices and ensure delivery to the correct contacts.
• Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps.
• Audit invoices for accuracy in rentals, sales, and lease agreements.
• Process buyout pricing and culled material sales as outlined in project agreements.

Customer Service & Communication:

• Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately.
• Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups.
• Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation.
• Maintain strong relationships with the sales team and provide consistent internal support.

System & Data Management:

• Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns.
• Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms.
• Manually enter and track credit applications and tax exemption forms.
• Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed.
• Set up new cash customer accounts and assist with credit applications that cannot be submitted via links.
• Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency.

Administrative Support:

• Complete and submit vendor forms, W-9s, banking information, COI requests,