Treasury Management Support Specialist at First National Bank Of Pennsylvania — Pittsburgh, PA

## Primary Office Location:

Position Title: Treasury Management Support Specialist

Business Unit: Treasury Management

Reports to: Varies by Assignment

Position Overview:

This position is primarily responsible for supporting implementation and on-going servicing of all Treasury Management products used by clients. The incumbent completes required Treasury Management setup forms and works with appropriate operating areas to ensure accurate and timely service setup. The incumbent responds to client inquiries on Treasury Management services and deposit products, maintains client files and submits new pricing and changes for Treasury Management services and deposit products.

Primary Responsibilities:

Responds to service inquiries and customer service issues from Treasury Management clients. Handles new client setups, existing clients adding new products and service inquiries and research. Responds in a timely manner to emails and calls and needs for troubleshooting issues impacting clients.

Implements new Treasury Management services and new deposit accounts. Resolves inquiries promptly and follows up with the client to ensure quality resolution. Unlocks USERS and follows caller authentication process for client and company protection. Escalates ongoing issues to Level 2 Support. Uses tracking system for all inquiries and monitors queues in order to meet Service Level Agreements.

Handles maintenance requests for Treasury Management services and deposit products.

Maintains Treasury Management client files.

High School or GED

1

Detail-oriented

Excellent customer service skills

Ability to use general office equipment

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Associates preferred

Experience in general banking with at least one year in treasury management

Knowledge of commercial and retail banking products

N/A

N/A

Equal Employment Opportunity (EEO):