Guest Experience Agent at Westgate Resorts — Orlando, FL

As a Guest Experience Agent, you will:

• Act as ambassador for Guest Services and the resort Property, also controls the overall work product of the Guest Services Department.
• Directly participate in the evolution of the development and training of Westgate Lakes Resort & Spa Guest Experience Team.
• Maintain and pursue higher standards/procedures for ensuring optimal guest experience.
• Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries.
• Interact with guests reflecting positively on the resort and the company.
• Liaise with the rest of the resort departments to ensure delivery of high-quality service.
• Have the empowerment to make decisions focused on providing the best service to our guest.
• Be knowledgeable of room inventory and utilization for usage maximization.
• Participate in hands on coordination of all groups, rooming, billing, assignment, and arrival process.

• Experience in the customer service or marketing preferably in the hospitality industry, 2+ years.
• Excellent verbal and written communication skills.
• Must have proficient computer and keyboard skills.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
• Be a self-starter/self-motivated.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Must be able to stand for an extended period of time.
• Occasional carrying and lifting of items up to 15 pounds.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact