Administration / Customer Service at ServiceMaster Restore USA — Worcester, MA
Full job description
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.
Key Responsibilities
- Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
- Reviewing information in job files and capturing additional information as needed
- Answers telephone calls, greets visitors, and resolves routine and complex inquiries
- Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
- Utilizing multiple databases to ensure job information is accurate
- Additional projects on an as-needed basis
Key Skills:
- Phone-based customer service experience - call center experience a plus
- Ability to multitask
- Ability to prioritize job tasks based on the company's daily schedule and needs
- Self motivated
- Works efficiently as a team member and individually
- Excellent attention to detail and ability to ask questions
Benefits
- Paid vacation
- Sick time
- Holidays
- 401K with match
- Medical and Dental insurance.
Please submit a resume and salary requirements for consideration.