Location Services Support Technician at 100007 Motorola Solutions Connectivity, Inc — Remote

Company Overview

Department Overview

911 Location Services Customer Support Team

Job Description

Responsibilities

• Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.
• Analyzes operating systems, database, or utilities software.
• Plans, conducts, and directs the analysis of business problems with systems solutions.
• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• Involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Creates tests, tools, and diagnostic procedures for use by product support personnel.
• May quality check technical product documentation.
• Ability to use scripting toolsets
• Familiarity with HTTP, REST, FTP, SFTP etc.
• Ability to test APIs using tools such as PostMan.
• Experience with SCRUM/Agile methodologies.
• Enjoys “breaking” systems in the lab and then fixing them.
• Take help desk tickets and reproduce in the lab.
• Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.
• Ability to find workarounds for something that isn't immediately fixable.

Target Base Salary Range: $75,000 - $95,000 USD

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Basic Requirements

Required Skills:

• High School diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.
• Must have 2+ years of experience working in a Technical and IT environment.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10% Relocation Provided

None Position Type

Experienced Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement