Health Worker 1 (2585) - Citywide - H00194 at City and County of San Francisco — San Francisco, CA

Location: Positions may be located but not limited to: Zuckerberg San Francisco General Hospital (ZSFG), Laguna Honda Hospital (LHH), and various clinics.

Shift: Days, nights, weekends, and/or holiday shifts may be required, depending on the position.

Under the close supervision and guidance of health professionals and paraprofessionals, the

Health Worker 1 effectively communicates with community residents, as well as program staff

and performs a wide variety of well-defined duties designed to aid and encourage members of

the community to utilize Health Department services. The essential functions include, but are not limited to:

• Participate in an intensive training program to become familiar with community resources
• Provide general advice to patients and others regarding available services
• Assist patients in utilizing available health and community resources
• Receive, sign in, and route patients reporting for treatment or other assistance at program facilities
• Set up and clean up after clinics and other meetings
• Maintain needed supplies; may collect patient specimens for required lab tests
• Provide language interpretation services for patients; may translate letters, pamphlets, booklets, films, and other materials
• Assist patients in making appointments for needed services
• Guide and process patients through clinics, hospitals, and other facilities
• Visit patients and community residents at home or in hospitals to provide assistance and support
• Perform routine clerical tasks related to maintaining records of the specific program involved

The Health Worker 1 may perform other duties as assigned/required.

Working Conditions: Some positions may require employees to work directly with the homeless population and individuals who have or are carriers of infectious/communicable diseases; or individuals within locked jails or psychiatric facilities. Some positions may also require exposure to inclement weather conditions and/or heavy lifting.

EXPERIENCE: Six (6) months of verifiable experience, performing a combination of at least two (2) of the following duties:

• Serving as a liaison between targeted communities and healthcare agencies
• Providing culturally appropriate health education/information and outreach to targeted populations
• Providing referral and follow up services or otherwise coordinating care
• Providing informal counseling, social support and advocacy to targeted populations
• Escorting and transporting clients
• Providing courier/dispatcher functions
• Performing pre-clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of the required experience.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)

SPECIAL CONDITIONS: Depending on the department's needs, some positions may require applicants to meet additional special conditions, which may include, but are not limited:

• Bilingual Proficiency in a variety of languages. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions
• Experience providing health or social services to diverse populations

Multiple Choice Examination (Weight: 100%)

The Multiple-Choice Exam is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

• Ability to: build and maintain effective, cooperative, and collaborative relationships in diverse, multicultural environments; manage time and materials efficiently, maintain accurate records, file, code, and schedule appointments and meetings; exercise sound judgment and make informed decisions; interview patients/clients; apply de-escalation or counseling techniques in sensitive or high stress situations; read and understand information; utilize technology and work with data using various software and systems; communicate written information in a clear, concise, and understandable manner; ability to interpret and apply policies, laws, rules, regulations and procedures;
• Knowledge of health and community services

Candidates must achieve a passing score on the written multiple-choice exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Language Proficiency Exam:

For positions requiring bilingual fluency, candidates deemed qualified who meet the special language condition must pass a department approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.

Score Banking: Scores attained on the 2585 Health Worker 1 Exam will be 'banked' for three years, from the examination date. During this period, candidates are not required to retest. If a candidate applies and qualifies for another job using the same 2585 Health Worker 1 Exam within one year of the 2585 Health Worker 1 Exam date, their score would be automatically applied to that announcement. After one year, a candidate has the option to either (a) apply their test score to the other announcement or (b) re-test. Re-testing is allowed after one year from the date of the test only if a candidate applies and is qualified. The most recent score becomes the official score if a candidate chooses to retest.

If the examination undergoes significant changes in the future, the use of “banked” scores may change. Candidates with “banked” scores would be required to re-take the exam sooner than the three-year period if they apply to a job opportunity using the same modified exam.

Certification

Eligible List/Score Report:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

If you have any questions regarding this recruitment or application process, please contact the analyst, Elaine Adams at elaine.adams@sfdph.org or (628) 271-6974.