Fraud Strategy Lead at SquareTrade — Miami, FL

• Reduce fraud losses through identification of trends and development of fraud strategies and business rules
• Improve the efficiency of fraud prevention processes to support global program growth
• Minimize negative customer experiences by identifying friction points and implementing technology-based solutions to drive solutions

What’s Great About This Role?

• You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them
• You’ll be visible in the organization and communicate and interact with senior leaders and executives globally
• You’ll identify and support implementation of tools to that enable more effective detection, prevention, and response to fraud at scale
• You’ll work on interesting problems that have a real and direct impact on the business
• You’ll tackle global issues and work on different regional fraud challenges around the world
• You’ll be part of a highly impactful team that takes ownership of projects, drives change, and influences cross-functional outcomes
• You’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systems
• With lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

The Opportunity:

• Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience
• Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
• Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization
• Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage
• Paner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges
• Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency
• Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience
• Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience
• Proactively identify new opportunities and strategies to strengthen controls, processes, and systems
• Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations
• Demonstrated ability to independently identify problems, define hypotheses, and drive high-impact solutions with limited direction
• Strong prioritization skills with the ability to manage competing demands, navigate ambiguity, and make sound tradeoff decisions aligned with business objectives
• Proven experience influencing cross-functional teams to implement risk strategies, process changes, or product enhancements
• 3-5 years of experience in developing risk rules, strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to end
• Strong analytical and problem-solving skills, including experience using SQL, Python, R, SAS, or similar tools to evaluate strategy performance and identify opportunities
• Demonstrated ability to effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them
• Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies

At SquareTrade you'll have access to:

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
• Various corporate perks and discounts

This role is a remote opportunity.