Concierge I at C20 Cochlear Americas (USA) — Memphis, TN

Concierge I

Position Spotlight

• Engage and nurture candidates generated from Cochlear marketing campaigns, guiding them through their hearing healthcare journey.
• Remote Position located in the Mid-Atlantic South. Targeting candidates located in Tennessee, Kentucky, Arkansas, Illinois, and Missouri.
• Travel required up to 10%.

About the Role

If you are a customer-focused sales professional with a passion for helping others and building meaningful relationships, this is a fantastic opportunity to join the Consumer Sales team at the global leader in implantable hearing devices. In this role you will be working remotely based in the Mid-Atlantic South.

Your success in this role will be measured by your ability to achieve candidate conversion and sales goals, create exceptional customer experiences, and effectively guide candidates through their hearing healthcare journey. You will work collaboratively with Engagement Managers, marketing, field sales teams, audiologists, and scheduling coordinators to drive territory growth and help more people gain access to implantable hearing solutions.

Key Responsibilities

• Engage with candidates through phone, virtual, and email interactions to educate them on Cochlear products, services, and hearing treatment options.
• Achieve territory conversion and sales objectives by utilizing Cochlear's consumer sales methodology and building strong relationships with candidates and professional partners.
• Maintain accurate and detailed documentation of customer interactions, sales activities, and opportunities using Salesforce and other business tools.
• Collaborate with field sales partners and cross-functional teams to support growth initiatives, improve the candidate experience, and provide market intelligence.

Key Requirements

• Bachelor's degree or equivalent work experience.
• 1-2 years of professional experience, preferably in sales, customer service, healthcare, or a related field.
• Strong communication, presentation, and relationship-building skills with the ability to tailor messaging to various audiences.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.
• Experience using Microsoft Office applications and web-based business systems; CRM experience preferred.
• Demonstrated ability to analyze information, solve problems, and work collaboratively within cross-functional teams.
• Travel is required up to 10%.
• Must possess a valid driver's license.

Total Rewards

• Pay Range in the United States: $70,000 - $75,000 based upon experience, as well a sales commission opportunity. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who Are We?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind, thinking about their needs.

For this reason, our products, services, and support continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working at Cochlear is the opportunity to make a difference to people's lives and work in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization, reasoning, relationship-building, and persuasive communication skills. Influence, organization, planning, and data analysis are also required.

The work environment is primarily a home/office environment, with occasional travel as needed. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Deadline to apply by August 7th, 2026.