Coordinator, Front Desk at Cano Health LLC — West Palm Beach, FL

Job Summary

Essential Duties & Responsibilities

Administrative Responsibilities

• Patient Intake and Onboarding
• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed (e.g., Propia app).

Scheduling and Visit Management

• Greet patients and visitors warmly, creating a welcoming and professional environment
• Address patients concerns or complaints and escalate issues appropriately
• Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services).
• Master scheduling workflows, including same-day visit protocols.
• Follow all scheduling guidelines; act as the “Pit Boss” of the schedule.
• Obtain Health Center Manager approval for scheduling exceptions (e.g., double-booking).
• Assist with appointment confirmation calls and transportation scheduling.
• Reschedule all no-shows within 24 hours.
• Update visit status types in the EMR (eCW) promptly.
• Support scheduling for special events (e.g., mammogram and DRE campaigns).

Data Accuracy & System Proficiency

• Perform demographic verification during patient check-in.
• Ensure accurate entry of demographics, insurance, and Patient Hub information.
• Scan and file all documents and ID photos correctly.
• eFile documents within 48 hours of receipt.
• Monitor fax inbox for incoming clinical documents.
• Clear Jellybean inboxes daily.

Insurance and Financial Transactions

• Document insurance verification results in the EMR.
• Collect co-payments and coinsurance in accordance with policy.
• Run and reconcile end-of-day financial reports.

Outbound Communications and Follow-up

• Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings).
• Follow up with patients within 3–7 days post-discharge to confirm TOC appointments.
• Confirm follow-up appointments and ensure referral coordination at check-out.

Phone Operations

• Answer and route incoming calls appropriately.
• Take messages, assist callers, and properly document/disposition each call.
• Respond to inquiries in person, over the phone and via email with professionalism and accuracy

Additional Duties & Responsibilities

• Supports operations, patient/client experience, and communication at the center level.
• Keep the front desk, lobby and patient facing areas clean, organized and well stocked Monitor and request office supplies as necessary
• Complete other duties at the discretion of management," or "Perform all other duties assigned by supervisor or manager.

Education & Experience

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in a healthcare or medical office setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification, be able to respond to medical emergencies (Preferred)
• Training in gait support, proper lifting techniques, and ADA compliance.
• Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.

Education Requirements

Required/Preferred

Education Level

Discipline

Required

High School Diploma

Knowledge, Skills & Proficiencies

• Strong communication and customer service skills.
• Detail-oriented with a commitment to data accuracy.
• Ability to multitask in a fast-paced clinical environment.
• Technical proficiency in all required systems and software tools.
• Electronic Medical Records (EMR) system (e.g., eCW) – Superuser level.
• Call Center Communications system - (Ring Central)
• Transportation scheduling software (e.g., TripMaster).
• Oracle (Expenses).
• Health Plan, Specialist, and Diagnostic Center Portals.
• HR platform (e.g., Workday).
• Availity and other insurance/eligibility portals.
• Alarm and security monitoring systems.
• Bilingual (English and Spanish) preferred.
• Cano.Net ticketing system.

Incentive

Benefits

Job Requirements

Physical Requirements

Work Conditions

Travel Required

Amount of Expected Travel

Details

Yes

0-25%

Tools & Equipment Used

Disclaimer