Staff DevOps Engineer at ServiceNow — Deerfield, IL

Please Note: This position will include supporting our US Federal customers.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

About the Team

The engineering organization is a dynamic group of builders, problem-solvers, and infrastructure innovators dedicated to delivering scalable, secure, and AI-powered platforms that elevate how organizations work. We value resilient architecture, automation-first thinking, and a culture of continuous improvement. Every engineer here plays a key role in shaping the reliability, security, and operational excellence of our products.

What you get to do in this role:

• Design, develop, and maintain infrastructure, including architecting and implementing robust infrastructure to support CPQ (Configure, Price, Quote) products, ensuring dependability and scalability throughout the lifecycle.
• Develop and test software applications, including writing, testing, and refining software in Python, adhering to company requirements and best practices for maintainable and efficient code.
• Build, deploy, and manage applications using container technologies such as Docker and orchestration tools like Kubernetes, optimizing for automation and scalability.
• Manage and evolve infrastructure across Google Cloud Platform (GCP), Azure, and AWS, utilizing native services for high availability, resilience, security, and multicloud interoperability.
• Apply core concepts such as software development lifecycles, automation, and scalable architecture in every stage of product delivery.
• Develop secure architecture, conduct code reviews for security vulnerabilities, and institute thorough software verification and testing procedures.
• Oversee deployment, monitoring, and maintenance of the CPQ suite of microservices, including several AI-driven components, ensuring reliable operations across environments.
• Collaborate with AI/ML teams to deploy and support intelligent microservices, gaining hands-on experience with data science implementations and real-world applications.
• Perform routine and advanced tasks on PostgreSQL databases, such as designing schemas, optimizing queries, and ensuring data consistency and processing efficiency.
• Provide expert application support for SaaS CPQ solutions by troubleshooting technical issues and ensuring smooth operation.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in using AI Productivity tools such as Windsurf, Cursor, etc. Is a plus or nice to have.
• Experience leveraging AI/ML in engineering and quality processes (e.g., automated testing, AI-driven insights, intelligent monitoring).
• 6+years of experience in DevOps engineering, with a track record of delivering high-quality products.
• Experience with Azure Government Community Cloud (GCC) and hyperscaler environments operating under FedRAMP or regulated government cloud standards.
• Experience with GCP, Azure, or AWS.
• Proficiency in Python.
• Experience with software development lifecycle (SDLC) and automation — implementing automation, testing strategies, and CI/CD practices across delivery stages using GitHub for version control and GitHub Actions for automated build, test, and deployment workflows.
• Experience with PostgreSQL database management.
• Experience with AI/ML microservice integration.
• Experience with Docker and Kubernetes.
• Experience with regulated markets on Azure is a plus.

Why Join Us:

For positions in this location, we offer a base pay of $131,600 - $230,300 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a culture that encourages innovation, continuous learning, and shared success.

Work Personas

Equal Opportunity Employer

Accommodations

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