Senior Manager, AI Agents and Automation at Jerry.AI — New York, NY

Why Jerry.ai?

• Join a pre-IPO startup with capital ($240M raised), traction (5M+ customers), and runway (we’re profitable).
• Impact: Come lead our customer-facing Agentic AI product leveraging LLMs, agents, and internal APIs to create a magical experience for our customers. Work with partners like OpenAI to integrate Jerry.ai services directly into the ChatGPT App and pioneer new model capabilities.
• Accelerated career growth. We have a flat org chart, ambitious goals, and no shortage of opportunities for people who want more. You’ll also report directly to our COO, leading one of our most important growth levers.

Why we’re hiring this role:

How you’ll make an impact:

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Who you are

• Technologist: You live and breathe AI. You read the release notes when a new model drops and you’ve already built your own custom workflows.
• Systems Thinker: You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience.
• Experimenter: You think only in terms of what’s possible. AI is rapidly evolving, and you’re constantly tinkering and finding new capabilities that didn’t exist yesterday.
• Data-Driven: You are familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses.
• Pragmatic: You can navigate technical tradeoffs and lead by example when implementing AI platform standards.

Ideal experience:

• 4+ years of experience in a technical role like forward deployed engineering, technical product management, or similar at a fast-paced startup.
• Passion and curiosity for AI systems including modern LLMs, etc.
• Track record of taking complex, strategic ideas and turning them into scalable, production-grade products.

About Jerry.ai