LMS Administrator at Hardrockdigital — Hollywood, FL

What we are building?

What's the position?

Our LMS Administrator sits within our Customer Operations team, reporting to the Sr. Manager of Learning and Development.

The LMS Administrator will be responsible for the day-to-day management and maintenance of our Learning Management System, ensuring it runs smoothly and efficiently. This role involves coordinating with multiple departments to support the creation, delivery, and management of e-learning content, compliance and training programs.

Responsibilities

System Management:

• Manage and maintain the LMS, ensuring its functionality and performance.
• Perform regular system audits and updates.
• Troubleshoot and resolve any technical issues related to the LMS.
• Configure and customize the LMS according to organizational needs.

Content Management:

• Upload and organize e-learning content, including courses, modules, and assessments.
• Ensure that all learning materials are current, accurate, and accessible.
• Manage user roles, permissions, and access rights.

User Support:

• Provide technical support and training to LMS users, including employees, instructors, and students.
• Develop and update user guides, FAQs, and training materials.
• Respond to user inquiries and issues in a timely and efficient manner.

Reporting and Analytics:

• Generate and analyze LMS reports on user engagement, course completion, and other metrics.
• Provide insights and recommendations based on data analysis to improve the learning experience.
• Monitor and report on LMS performance and usage.